Cart:
ITEM(S)
  • Account
    White page
    Policies & Procedures

    SECTION 1: INTRODUCTION  

    1.1 
    Understanding Policies, Success Plan and Independent Global Advocate Agreement   

    These Policies and Procedures, in their present form and as may be amended by Mango & Moose Corp., hereafter “Mango & Moose” or the “Company") from time to time, are incorporated into and form a material part of the Mango & Moose Independent Global Advocate Agreement. It is the responsibility of each independent contractor (hereinafter referred to as “Global Advocate”) to read, understand, adhere to, and ensure that she or he is in full compliance with the most current version of these Policies and Procedures. Throughout these Policies, when the term “Agreement” is used, it collectively refers to the Mango & Moose Independent Global Advocate Agreement, these Policies and Procedures and the Mango & Moose Success Plan. These documents are incorporated by reference into the Mango & Moose Independent Global Advocate Agreement (all in their current form and as may be amended by Mango & Moose from time to time). All capitalized terms used in this document shall have the meaning given to them in the body of the document or in the definitions that appear at the end of the document. 

    1.2 
    Changes to the Agreement 

    Mango & Moose reserves the right to amend or modify the Agreement, including these Policies and Procedures, the Mango & Moose Success Plan and its product prices in its sole and absolute discretion. By executing the Independent Global Advocate Agreement, a Global Advocate agrees to abide by all amendments or modifications that Mango & Moose elects to make. Substantive amendments or modifications shall be effective after publication of notice that the Agreement has been amended or modified. Notification of amendments shall be published by one or more of the following methods: (1) posting on the Mango & Moose Global Advocate’s Account Home Page, (2) Mango & Moose email, or (3) in Mango & Moose’s e-newsletter. It is the Global Advocates responsibility to follow the media continuation of a Global Advocate’s Mango & Moose business, the acceptance of any benefits under the Agreement or a Global Advocate’s acceptance of Global Affiliate Rewards or Commissions constitutes acceptance of all amendments.  

    SECTION 2: 
    BECOMING A GLOBAL ADVOCATE  

    2.1 
    Requirements to Become a Global Advocate 

    To become a Mango & Moose Global Advocate, each applicant must:  
      Any proprietorship doing business under an assumed name (business name) must also submit a copy of the applicable governmental registration for the business name. A business entity (i.e., a corporation, partnership or trust) applying to become a Global Advocate must submit applicable incorporation/formation documents, and information concerning directors, officers, partners, trustees, shareholders, as required by Mango & Moose. 

      2.2 
      Independent Contractor Status 

      Each Global Advocate is an independent contractor, acting in the capacity of a wholly independent marketing representative who establishes and services Customers for products. A Global Advocate’s status as such does not constitute either a sale of a security, franchise or a distributorship (exclusive or otherwise), and absolutely no fees have been or will be required from him/her for joining as a GA to distribute Company products pursuant to the Agreement. The Agreement is not intended and shall not be construed to create a relationship of employer-employee, agency, partnership, or joint venture between the Global Advocate and any other participant in Company’s Success Plan and/or the Company. Global Advocates will: (i) comply with all applicable federal, provincial and local laws, rules and regulations pertaining to this Agreement, including the sale, distribution and advertising of Company products, and (ii) at their own expense, complete all filings, and obtain such licenses as are required by applicable federal, provincial and local laws, rules and regulations, with respect to the Agreement and their activities as a Global Advocate. Global Advocates have no authority to bind Company to any obligation.  

      It is each Global Advocate’s responsibility to pay all respective income, local or applicable taxes as an independent contractor. Global Advocates are (i) not eligible for employee benefits, such as unemployment compensation, worker’s compensation or minimum wages, and (ii) encouraged to set their own hours and to supply all of their own equipment and tools for operating their Company business, such as telephones, transportation, professional services, office equipment and supplies. Further, Global Advocates should determine their own methods of sale, so long as they comply with the policies of Company. Without limiting the generality of the foregoing, as a Global Advocate, he/she shall be fully responsible for (1) all applicable federal and provincial withholding taxes, source deductions, PST, GST, HST, income tax, other taxes, employment insurance premiums, Canada Pension Plan contributions, worker’s compensation contributions or provincial employee health tax contributions and other levies, premiums, license requirements and fees related to his/her earnings and activities as a Global Advocate, and (2) all expenses incurred in connection with the operation of his/her Company-related business, including but not limited to travel, meals, accommodation, secretarial, office, telephone and other business expenses. Certain Canadian provinces require individuals operating as a direct seller in their province to obtain a direct sellers license. Global Advocates must submit a completed and signed application to Mango & Moose to obtain a direct sellers license, if applicable, within thirty (30) days of their enrollment as a Global Advocate. After thirty (30) days, Global Advocates’ commissions will be withheld until their application is received. All withheld commissions will be paid when the license is received. A full list of provincial direct seller license requirements including links is located in each Global Advocate’s Account Home Page under Global Advocate Resources > Canadian Direct Seller Licensing. 

      2.3 
      Global Advocate Benefits 

      Once an Independent Global Advocate Agreement has been accepted by Mango & Moose, the benefits of the Success Plan and the Independent Global Advocate Agreement are available to the new Global Advocate. These benefits include the ability of the Global Advocate to: 

        2.4 Term and Renewal of Your Mango & Moose Independent Global Advocate Agreement 

        The term of the Independent Global Advocate Agreement is twelve (12) months from the date of its acceptance by Mango & Moose. Global Advocates must renew their Independent Global Advocate Agreement each year in line with Mango & Moose announced renewal requirements. 

        SECTION 3: 
        OPERATING A MANGO & MOOSE BUSINESS  

        3.1 
        Adherence to the Mango & Moose Success Plan  

        Global Advocates must adhere to the terms of the Mango & Moose Success Plan as set forth in these Policies & Procedures and other official Mango & Moose literature. Global Advocates shall not offer the Mango & Moose opportunity through, or in combination with, any other system, program, sales tools or method of marketing other than that specifically set forth in official Mango & Moose literature. Global Advocates shall not cross-promote other sales opportunities to other current or prospective Global Advocates. Similarly, Global Advocates shall not require or encourage other current or prospective Customers or Global Advocates to make any purchase from, or payment to, any individual or other entity or encourage any individual or other entity to participate in the Mango & Moose Success Plan other than purchase of the Curator Kit by new Global Advocates.   

        3.2 Single Global Advocate Account 

        A Global Advocate may hold only one (1) account. A person may not be a party to more than one (1) Independent Global Advocate Agreement or hold, directly or indirectly, any interest in any additional Independent Global Advocate Agreements, including an Independent Global Advocate Agreement operated by a business entity. Immediate members of a family (mother, father, daughter, son, grandparents) who live in the same household may enter into individual Independent Global Advocate Agreements. Members of a household who wish to enroll must enroll under the lineage of the first enrolling household member.  

        3.3 
        Co-Applicants 

        Mango & Moose will accept co-applicants if same co-applicants are husbands/wives/spouses and living in the same household.  Mango & Moose will allow a Dependent remaining on a Global Advocate’s account as a co-applicant in the event the Dependent has turned eighteen (18) and is still being claimed as a ‘dependent’ according to CRA guidelines. If a Global Advocate enrolls and her or his spouse, family member, friend or business partner also wishes to become a Global Advocate under the same account, the Global Advocate and individual must enroll as a corporation or other form of business entity. To register a business entity, please contact your applicable Provincial or Territorial government office regarding how to apply. 
        Two Global Advocates who choose to marry must amalgamate their individual Global Advocate positions. 

        3.4 
        Dependents  

        A Global Advocate's minor child who falls between the ages of twelve (12) and seventeen (17) years of age may be added to the Global Advocate's Agreement as a “Dependent” for recognition purposes only. “Recognition Purposes” shall be defined to mean that Dependents: (i) will be listed in a special field under the primary Global Advocates account; and (ii) shall be entitled to receive special awards and recognition at the annual convention and other Company sponsored events. Dependents will not, however, be entitled to receive Personal Retail Volume or other monies owed to the primary Global Advocate account holder. 

        3.4.1 
        Global Advocate’s Responsibilities Regarding Dependents 

        The authorized adult working with the Dependent will be the party to the Independent Global Advocate Agreement, and will be fully responsible for the fulfillment of the minor’s responsibilities and obligations under the Independent Global Advocate Agreement. Any act by the adult will be attributed to the minor, and any act by the minor will be attributed to the adult. As the parent/legal guardian, a Global Advocate understands that Dependents will not be entitled to receive Personal Retail Volume or other monies owed to the primary Global Advocate Account holder. 
        3.4.2 When an Dependent Turns 18 or is no Longer a ‘Dependent’ 

        As long as a Global Advocate claims a former Dependent as a ‘dependent’ according to the Canada Revenue Agency (“CRA”) guidelines, the former Dependent will be allowed to participate as a co-applicant on the parent/legal guardian’s account. Such former Dependent must sign a form which states they are a dependent of the main account holder, and acknowledge that a CAN Form T4A will be sent to the holder of the social security number on the account. A former Dependent may remain on a Global Advocate’s account as a co-applicant from the time they turn 18 until they are no longer considered a dependent of the Global Advocate pursuant to CRA guidelines (see Section 3.3 above). Once a former Dependent turns 18 or is no longer considered a dependent of the Global Advocate according to CRA guidelines, there are three options: (1) the Dependent may create a new Global Advocate account and will have the option to purchase a Curator Kit for the new account; (2) the Global Advocate may transfer the account to the Dependent; or (3) if the Dependent prefers to become a Global Advocate under the same account, the account must be converted to an LLC or other form of business entity.   

        3.5 
        Changes to a Business Entity 

        It is the Global Advocate’s responsibility to immediately notify the Mango & Moose GA Support Team at GASupport@mangoandmoose.com of any change to the type of business entity currently listed on the Global Advocate’s account or the addition or removal of a party member. 
        In the event of a change of control in a business impacting a Global Advocate’s account, arrangements must be made to ensure the Agreement, as well as the Global Advocate’s Upline and Downline, are not adversely affected. Mango & Moose reserves the right to determine whether such change of control will adversely affect the Independent Global Advocate Agreement or the Global Advocate’s Upline and Downline, and may terminate the Agreement if necessary. Upon a change of control, the new or surviving entity must maintain and meet all requirements set forth in the Independent Global Advocate Agreement. Failure to notify the Mango & Moose GA Support Team at GASupport@mangoandmoose.com within thirty (30) days of any changes to a business entity may result in the termination of the Global Advocate’s account. 

        3.6 
        Actions of Household Members   

        If any individual living in the same primary residence of a Global Advocate engages in any activity which, if performed by the Global Advocate, would violate any provision of the Independent Global Advocate Agreement, including these Policies and Procedures, such activity will be deemed a violation by the Global Advocate, and Mango & Moose may take appropriate disciplinary action against the Global Advocate. 

        3.7 
        International Sponsoring and Sales 

        Global Advocates are authorized to sell Mango & Moose products and/or services and enroll Global Advocates only in those countries or regions that are announced as open for Mango & Moose business, unless otherwise approved in writing by the Company. Mango & Moose products or sales aids may not be shipped into or sold in any unauthorized foreign country or region. Global Advocates in Canada may not do any of the following things outside the countries or regions that are announced as open for Mango & Moose business: 

          3.8 Excess Inventory 

          Global Advocates should never purchase more product(s) than they can use or sell to customers in a reasonable time period, and must not influence or attempt to influence any other Global Advocate to buy more products than she or he can reasonably use or sell. To prevent stockpiling of excess inventory, Global Advocates must certify that they have sold at least seventy percent (70%) of the Mango & Moose products purchased in their previous product order prior to placing a new order. Mango & Moose's obligation to repurchase products will not apply with respect to any Mango & Moose products that a Global Advocate claimed were previously sold. Falsely representing the sale of Mango & Moose products shall be grounds for termination of an Independent Global Advocate Agreement.   

          3.9 Global Affiliate Rewards Buying Prohibited  

          Buying product for any reason other than bona fide resale (or for personal use in reasonable amounts) is not permitted. Without limiting the generality of the foregoing, Global Affiliate Rewards buying is strictly prohibited. "Global Affiliate Rewards buying" includes: (i) the enrollment of individuals or entities without knowledge of and/or execution of the Independent Global Advocate Agreement by such individuals and entities; (ii) the fraudulent enrollment of an individual or entity as an Mango & Moose Global Advocate; (iii) the enrollment or attempted enrollment of non-existent individuals or entities as Global Advocates; (iv) the use of a credit card by or on behalf of a Global Advocate when the Global Advocate is not the account holder of such credit card; (v) a Mentor purchasing a Global Advocate’s Curator Kit; and (vi) any other mechanism by which strategic purchases are made to maximize Commissions or Global Affiliate Rewards when an Global Advocate has no bona fide use for the products purchased. 

          3.10 Taxes 

          Each Global Advocate is responsible for paying local, provincial and federal taxes on any income generated as a Global Advocate. The Company cannot provide a Global Advocate with any personal tax advice. Global Advocates should consult their own tax accountant, tax attorney or other tax professional. If a Global Advocate’s Mango & Moose business is tax-exempt, the federal Business Number must be provided to Mango & Moose. 

          3.11 Adherence to Laws and Ordinances  

          Global Advocates shall comply with all federal, provincial/territorial and local laws and regulations in the conduct of their businesses. Many cities and counties have laws regulating certain home-based businesses. In most cases these ordinances are not applicable to Global Advocates because of the nature of their business, however, Global Advocates must obey those laws that apply to them.  
           
          3.12 Account Home Page Access 

          Mango & Moose provides Global Advocates with an interactive online “Account Home Page” The Account Home Page provides access to confidential and proprietary information that may be used solely and exclusively to promote the development of your Mango & Moose business and to increase your Mango & Moose sales. All Global Advocates have a duty to protect the Company’s Confidential Information (as defined below).  If a Global Advocate is having trouble accessing the Global Advocate Account Home Page, please call 1-xxx-xxx-xxxx or contact our Support Team

          3.13 Use of Mango & Moose Name on Chequing Accounts 

          Global Advocates are not permitted to use the Mango & Moose, Corp., trade name or any of its trademarks/service marks on personal or business chequing accounts. However, a Global Advocate may imprint his or her cheques with “Independent Global Advocate with Mango & Moose.”  

          SECTION 4: GLOBAL ADVOCATE BUSINESS PRACTICES
            
          4.1 Code of Ethics 

          Mango & Moose Global Advocates are expected to uphold the highest standards of business ethics while affiliated with Mango & Moose. Mango & Moose will take every measure to ensure a safe, ethical, moral and profitable opportunity for all. Each Global Advocate is required to adhere to the following Code of Ethics in the operation of a Mango & Moose business: 

          As a Global Advocate of Mango & Moose, I promise and agree that: 


            Unethical practices by any Global Advocate will be grounds for immediate suspension with a possible termination from Mango & Moose. While being unethical is open to a broad interpretation, the following should serve as a guideline of what is not acceptable to Mango & Moose: 


              4.2 Change of Address, Telephone and Email Addresses 
                
              Personal information may be edited by logging into Mango & Moose Global Advocate’s Account Home Page and is the sole responsibility of the Global Advocate to ensure all information is accurate and current. This is to ensure all Commissions, tax documentation and timely deliveries of product and supporting materials. Some information such as business numbers can be changed by contacting Mango & Moose GA Support Team at GASupport@mangoandmoose.com  

              4.3 Indemnification 

              A Global Advocate is fully responsible for all of her or his verbal and written statements made regarding Mango & Moose products, services and the Success Plan that are not expressly contained in official Mango & Moose materials. This includes statements and representations made through all channels of communication, including but not limited to, person-to-person, online webinars, meetings, through social media, in print or any other means of communication. Global Advocates agree to indemnify Mango & Moose and Mango & Moose’s directors, officers, employees and agents, and hold them harmless from all liability, including judgments, civil penalties, refunds, attorney fees, court costs or lost business incurred by Mango & Moose as a result of the Global Advocate’s unauthorized representations or actions. This provision shall survive the termination of the Independent Global Advocate Agreement.   
                        
              4.4 Product Claims 

              No claims (such as personal testimonials) as to the nature of the composition of the metal, stones, enamel, paint, or other unique properties of any products offered by Mango & Moose may be made except those contained in official Mango & Moose literature. Such statements are in violation of the Independent Global Advocate Agreement, they also violate the laws and regulations of the United States, Canada and other jurisdictions. 

              4.5 Providing Documentation to Applicants   

              Global Advocates must provide the most current version of the Policies and Procedures and the Success Plan to individuals they are mentoring to become Global Advocates before the applicant signs an Independent Global Advocate Agreement, or must ensure that they have been reviewed online prior to enrollment. 

              4.6 Talent Release 

              Each Global Advocate hereby consents to and will allow Mango & Moose to use the name, photograph, testimonials, likeness, title, positions, voices, biography and any film footage, video tapes, audio tapes, recordings and interviews of each Global Advocate (and any Dependent listed on a Global Advocate's Account) when created in connection with any Mango & Moose events, promotions and/or conventions to advertise, promote and publicize Mango & Moose opportunities or services. A Global Advocate may withdraw this consent by submitting such withdrawal in writing to the Legal Department at the corporate office of Mango & Moose, but such withdrawal of consent shall apply only to future use of such materials and shall not apply to use that has already occurred. 

              4.7 Income Claims Prohibited 

              Global Advocates shall not make claims or representations of potential or guaranteed income or profits in connection with the Mango & Moose direct sales program. Any amounts that Global Advocates earn are based only on the sale of Mango & Moose products and not on the mere act of sponsoring other Global Advocates. The Federal Government of Canada has laws and/or regulations that prohibit certain types of income claims and testimonials by persons engaging in direct selling/network marketing. While Global Advocates may believe it beneficial to tell other Global Advocates and potential Global Advocates about their earnings or the earnings of others, such claims may have legal consequences and adversely impact Mango & Moose, as well as Global Advocates making the claims, unless appropriate disclosure required by law is also made at the same time with the income claim. In all presentations to prospective Global Advocates, the most current, official Company-prepared “Global Advocate Compensation Summary” (GACS) shall be provided to such prospects. The GACS will change from time to time to reflect updates in compensation figures. The latest version of the GACS is available in the Account Home Page. Because Global Advocates generally do not have the information necessary to comply with such legal requirements, Global Advocates may not make any projections, claims or estimates regarding such other Global Advocates’ potential or guaranteed income, or disclose their own income by showing cheques, copies of cheques, bank statements, tax records or other such documents.  

              4.8 No Representations Regarding Governmental Approval  

              Global Advocates may not represent that Mango & Moose or its Success Plan have been approved or endorsed by any governmental or regulatory agency. 

              4.9 Ethical Marketing

              Global Advocates shall comply with all laws, rules, regulations and governmental requirements applicable to the operation of their Mango & Moose business, including the marketing, promotion and sale of Mango & Moose products. It is the responsibility of the Global Advocate to safeguard and promote the good reputation of Mango & Moose and to conduct their business in a manner that reflects favorably on Mango & Moose’s products, name, goodwill and reputation. Each Global Advocate should refrain from unethical conduct, including disparagement of Mango & Moose or other Mango & Moose Global Advocates.  Global Advocates shall: 

                4.10 
                Reporting Policy Violations  

                Global Advocates who become aware that another Global Advocate who has violated one or more provisions of the Independent Global Advocate Agreement should promptly notify the Mango & Moose GA Support Team (GASupport@mangoandmoose.com). Details of the incident (such as dates, number of occurrences and persons involved) and any supporting documentation should be included in the report to the extent available. Please know that while we review all issues that are brought to our attention, due to the confidential nature of our communications, we will not be able to share the resolution of this issue to individuals who were not directly related to the concern. 

                4.11 Security 

                All Global Advocates must adopt, implement and maintain appropriate administrative, technical and physical safeguards to protect against anticipated threats or hazards to the security of confidential information and customer data. Appropriate safeguards for electronic and paper records may include, but are not limited to: 
                (i) encrypting data before electronically transmitting it; (ii) storing records in a secure location; and (iii) password protecting computer files or locking up physical files containing confidential information or customer data. Global Advocates must keep customer data and other confidential information secure from all persons who do not have legitimate business needs to see or use such information. If Global Advocates dispose of any paper or electronic record containing customer data and other confidential information, Global Advocates shall do so by taking all reasonable steps to destroy the information by: (i) shredding; (ii) permanently erasing and deleting; or (iii) otherwise modifying the customer data and other confidential information in those records to make it unreadable, un-constructible and indecipherable through any means. Upon request, a Global Advocate will certify to Mango & Moose that all forms of the requested personal information have been destroyed and will describe any exceptions.  
                 
                4.12 Reporting Security Breaches 

                Global Advocates must comply with all applicable privacy and data security laws, including security breach notification laws. In the event of an actual or suspected security breach affecting customer data, the applicable Global Advocate shall promptly notify the affected customers and Mango & Moose’s GA Support Team (GASupport@mangoandmoose.com) in writing after becoming aware of such security breach, specifying the extent to which customer data was or was suspected to be disclosed or compromised and shall promptly comply with all applicable information security breach disclosure laws. Global Advocates, at their expense, shall cooperate with Mango & Moose and applicable customers and use their best efforts to mitigate any potential damage caused by a security breach, including by sending notice to the affected individuals, applicable governmental agencies and consumer reporting agencies if such notification is required by law. 

                4.13 Commercial Outlets  

                Global Advocates are not permitted to display or sell Mango & Moose products in any retail or service establishment. Only Mango & Moose approved marketing material may be displayed. No Global Advocate shall: 

                  Online auctions and/or sales facilitation websites (such as eBay or Etsy) may not be utilized to sell Mango & Moose and are considered retail establishments for these purposes. 

                  4.14 Trade Shows, Expositions and Other Sales Forums  

                  Mango & Moose encourages the promotion of its products, however, there are certain restrictions. Global Advocates may display and/or sell Mango & Moose products at trade shows and professional expositions. Global Advocates may not set up a display for an extended period of time at recurring events as this would be considered a retail establishment. Global Advocates may not display and/or sell Mango & Moose products at flea markets, swap meets, yard/garage sales, consignment sales, online forums of such expos or any such forum which could diminish the overall look and value of the jewelry or the Mango & Moose brand. If there are any questions regarding whether an event may be prohibited by our Policies and Procedures, please direct inquiries to Mango & Moose GA Support Team at GASupport@mangoandmoose.com Global Advocates may also find additional information in the “Account Home Page”.       

                  4.15 Fundraisers 

                  Mango & Moose encourages its Global Advocates to participate in their local community. However, Mango & Moose does not provide a discount on bulk product for fundraising purposes. If a Global Advocate would like to participate in a fundraiser, she or he can donate to the organization in many ways. For general questions regarding events, please refer to Mango & Moose GA Support Team at GASupport@mangoandmoose.com Mango & Moose recommends donating a portion of one’s Commissions or donating hostess benefits as two easy ways to participate in fundraising. 
                  Global Advocates are never allowed to sell Mango & Moose products for more than the current retail price, even if it is for a good cause. If a product is on special, the Global Advocate may sell the product at its regular retail price and donate the difference between the special and retail price to charity. 

                  4.16 Territory Restrictions  

                  There are no exclusive territories granted to any Global Advocate. No warranties, exchanges or refunds will be granted to Mango & Moose products known to be sold outside of authorized territories.  

                  4.17 Account Maintenance 

                  Each Global Advocate is solely responsible for maintaining her or his account with Mango & Moose and remitting all payments due in a timely manner. Should a Global Advocate’s account go into collection, the Global Advocate will be responsible for (and will indemnify and hold harmless Mango & Moose from and against) all costs and fees incurred by Mango & Moose in the collection of the amount due. The Global Advocate agrees to allow Mango & Moose to deduct any amount due including costs and fees, from the Global Advocate’s account or to withhold future payments until the account is current.   

                  4.18 Conflicts of Interest, Selling with Other Direct Sales Companies / Non-Solicitation  

                  4.18.1 Selling with Other Direct Sales Companies   

                  Mango & Moose Global Advocates’ are free to participate in other direct sales business ventures or network marketing opportunities that are not related to Mango & Moose products. If a Global Advocate is engaged in any non–Mango & Moose direct sales, party plan or network marketing program, it is the responsibility of the Global Advocate to ensure that her or his Mango & Moose business is operated entirely separate and apart from any other program. The Global Advocate must agree to the following:  

                    During the term of the Independent Global Advocate Agreement, Mango & Moose Global Advocates may not join (as an independent sales representative, employee, or in any other capacity) any other direct selling company that sells ethical fashion ware as part of its primary product offering (a “Competing Company”). If a Global Advocate is found to be representing a Competing Company, he or she has five (5) business days from the date he or she joins the competing company to notify Mango & Moose whom will determine at it’s sole and absolute discretion whether representing the Competing Company is a conflict of interest.  If a conflict of interest is determined, the Independent Global Advocate will have ten (10) business days to terminate his or her account with either Mango & Moose or the Competing Company. If a Global Advocate is found to be representing both companies after the ten (10) business day period has expired, his or her Independent Global Advocate Agreement with Mango & Moose may be subject to immediate termination. Global Advocates who are working with another direct selling company that subsequently changes its primary product offering to include ethical fashion ware will be responsible to ensure they take any action necessary to be in compliance with these guidelines. The GA Support Team will periodically publish a list of companies considered to be Competing Companies and the list will be subject to change from time to time in Mango & Moose’s sole discretion. 

                    Once a Global Advocate has achieved the Rank of Director we request the new Director to devote more of his or her time to Mango & Moose and his or her team. To avoid a conflict of interest, Mango & Moose requests all Global Advocates who achieve the Rank of Director to not participate or promote any other direct sales, party plan or network marketing program regardless of products sold. 
                    • For questions regarding Director status or the Success Plan, please contact Mango & Moose GA Support Team at GASupport@mangoandmoose.com  

                    4.18.2 Non-Solicitation 


                    During the term of their Independent Global Advocate Agreement and for a period of six (6) full calendar months following the termination of the Independent Global Advocate Agreement, Global Advocates shall not directly or indirectly recruit or solicit current or prospective Global Advocates or customers to participate or sell in conjunction with any other direct sales, party plan or network marketing business. The Global Advocate agrees that this provision shall survive the termination or expiration of the Independent Global Advocate Agreement.   

                    Global Advocates may not use the Mango & Moose Official Facebook Fan Page or the Global Advocate’s Facebook Group page to solicit business, drive people to your personal website, or sign up Team members. Global Advocates may not solicit or encourage, directly or indirectly, any Mango & Moose Global Advocate to cancel her or his Global Advocate contract agreement with Mango & Moose and you agree not to solicit, enroll, hire or otherwise work with any Mango & Moose Global Advocate during the term of her or his agreement with Mango & Moose and for six (6) full calendar months thereafter, without the prior written consent of Mango & Moose. A solicitation includes any direct or indirect attempt to encourage an Global Advocate to consider joining or working with another direct sales company or any direct or indirect attempt to encourage an Global Advocate to cancel her or his Global Advocate contract agreement with Mango & Moose. A solicitation may include communicating information (including through online postings) about another business venture to any Global Advocate, to the extent a reasonable person would interpret your communication as an attempt to solicit her or his interest in that business venture.   

                    4.19 Confidential Information  

                    As used in these Policies and Procedures, “Confidential Information” means all Company information that is intended by Company to be kept confidential, and includes, but is not limited to, product development information, marketing plans and related strategic operational information, Downline Genealogy reports, the identity and contact information of Mango & Moose customers and Global Advocates, Global Advocates’ Personal Retail Volumes and Global Advocate Rank and/or achievement levels, and trade secrets, and any other information which may have value by virtue of its not generally being known to the public or Company's competitors. Confidential Information is, or may be, available to Global Advocates in the Account Home Page. Global Advocate access to such Confidential Information is password-protected, and constitutes proprietary information and business trade secrets of Mango & Moose. 

                    Confidential Information is provided to Global Advocates in the strictest confidence and is made available to Global Advocates for the sole purpose of assisting them in the operation of their independent Mango & Moose business. Global Advocates are (i) prohibited from using Confidential Information for any purpose other than developing and supporting their independent Mango & Moose business; (ii) prohibited from directly or indirectly disclosing any Confidential Information to any third party for any purpose whatsoever and (iii) prohibited from posting or blogging such Confidential Information on social media sites. This obligation to protect and not disclose Confidential Information shall survive any cancellation or termination of the Independent Global Advocate Agreement and shall be effective and binding upon any former Global Advocate following termination of the Independent Global Advocate Agreement. By choosing to conduct business with Mango & Moose, Global Advocates agree that this restriction is fair, equitable, and reasonable and is designed to protect the legitimate business interests of the Company and other Global Advocates. 

                    4.20 Targeting Other Direct Sellers 

                    Mango & Moose does not condone or encourage the act of specifically or consciously targeting members of the independent sales force of another direct sales company to sell Mango & Moose products or to become Global Advocates for Mango & Moose, nor does Mango & Moose condone the solicitation or enticement by Global Advocates of members of the sales force of another direct sales company to violate the terms of their contracts with such other companies. Should Global Advocates engage in such activity, they bear the risk of being sued by the other direct sales company. If any lawsuit, arbitration or mediation is brought against an Global Advocate alleging that she or he engaged in inappropriate or illegal recruiting activity of its sales force or customers, Mango & Moose shall not be responsible for any of the Global Advocate’s defense costs or legal fees, nor will Mango & Moose indemnify the Global Advocate for any judgment, award or settlement. Further, in such situations, the Global Advocate agrees to indemnify and hold Mango & Moose harmless from any costs, legal fees or damages that may be incurred by Mango & Moose due to the inappropriate or improper activities of the Global Advocate.    
                    SECTION 5: MENTORS 

                    Global Advocates who are willing to commit time to help other Global Advocates reach their business goals are Mentors. Mango & Moose expects Mentors to commit time to motivate, train and coach others to succeed in their own businesses. 

                    5.1 Mentor Guidelines 

                    Global Advocates who become Mentors and build a team are expected to actively practice the Mango & Moose core mission statement “We collaborate with like-minded visionaries to design distinctive handmade collections within fair-trade agreements. Through Creativity, Inspiration and Diversity we strive for advancement of individuals, families and communities as a whole.” This includes providing adequate training and support to their downline team so they may be successful in their business. Below are suggested examples of how a Mentor can provide training and support to their downline team: 

                    Motivate and Coach 
                      • Reflect the highest standards of integrity, honesty and responsibility in dealing with the Company, customers, fellow Company leaders and Global Advocates; and constantly emphasize and promote the necessity of good customer relations 
                      • Return telephone calls, emails and texts promptly 
                      • Provide team recognition as appropriate 
                      • Keep the line of communication open with your team members 

                      Training and Company Events 
                        • Schedule, hold and attend all meetings, workshops, Bazaars, training sessions and other motivational and educational programs as necessary and appropriate to motivate and aid downline team members to attain proficiency and success 
                        • Conduct onboard training for new Independent Global Advocates in accordance with Mango & Moose’s training program. 
                        • Use best efforts to encourage and motivate new Global Advocates to participate in Mango & Moose programs and special events such as the Annual Convention.

                        5.2 
                        Mentor Assignment 

                        Every Global Advocate who personally sponsors a new Global Advocate or receives assignment from Mango & Moose of a new Global Advocate has the right to mentor the Global Advocate personally. The Personal Retail Volume generated by the new Global Advocate in the enrollment month will be credited to the Mentor under which she or he is assigned at the end of the enrollment month.  The Curator Kit purchased by a newly assigned Global Advocate will not be credited in the form of Personal Retail Volume to the Mentor.  The determination of whether a Global Advocate is qualified to receive Mentor assignments under this policy shall be made in the sole discretion of Mango & Moose. If a Global Advocate voluntarily terminates her or his Independent Global Advocate Agreement and re-enrolls within six (6) full calendar months (as described in detail below), she or he is not eligible to be assigned to a new Mentor and must re-enroll under the same Mentor who was assigned prior to the voluntary termination.  

                        5.3 Change of Mentor   

                        Mango & Moose does not permit a Global Advocate to change Mentors following enrollment. In the instance of an error, please contact our GA Support Team at GASupport@mangoandmoose.com and include the reason for the transfer request. Transfers will only be considered in the following two circumstances:   

                        5.3.1 Misplacement  

                        In cases in which a new Global Advocate is assigned a Mentor other than the individual she or he was led to believe would be her or his Mentor, the new Global Advocate may request that she or he be transferred to the Mentor they meant to sign under, with her or his entire Downline intact. Requests for transfer under this policy will be evaluated on a case-by-case basis and must be made within ten (10) business days from the date of enrollment. The Global Advocate requesting the change has the burden of proving that she or he was placed beneath the wrong Mentor (e.g., text messages, emails, etc.). Mango & Moose reserves the right to grant or deny a transfer request in its sole discretion. 

                        5.3.2 Termination / Inactivity and Re-Enrollment 

                        Except for a transfer request made pursuant to these Policies & Procedures, a Global Advocate wishing to change Mentors may do so only if she or he voluntarily terminates her or his Independent Global Advocate Agreement by giving written notice to Mango & Moose and then refraining from participating in the Mango & Moose program in any capacity (e.g., no purchases of Mango & Moose products for resale, no sales of Mango & Moose products, no mentoring, no attendance at any Mango & Moose functions, no participation in any other form as a Global Advocate, no operation of any other Mango & Moose business) or has not had any activity (0 Personal Retail Volume) for a period of six (6) full calendar months. Following the six (6) full calendar month period of inactivity, the former Global Advocate may re-enroll under a new Mentor; however, the former Global Advocate’s Downline will remain under her or his original Mentor. If a Global Advocate voluntarily terminates her or his Independent Global Advocate Agreement and requests Reinstatement within six (6) full calendar months (as described in detail below), she or he is not eligible to be assigned to a new Mentor and will be reinstated under the same Mentor and Personal Sponsor who were assigned prior to the termination. This policy is designed to preserve the integrity of the sponsoring process.  Upon re-enrollment, Independent Global Advocates are required to determine weather or not the existing Curator Kit is current and marketable.



                        5.3.3 Waiver of Claims 

                        In cases in which the appropriate Mentor change procedures have not been followed and a Downline organization has been developed by an Global Advocate, Mango & Moose reserves the sole and exclusive right to determine the final disposition of the Downline organization. Resolving conflicts over the proper placement of a Downline that has developed under an organization that has improperly switched Mentors is often extremely difficult, therefore, GLOBAL ADVOCATES WAIVE ANY AND ALL CLAIMS AGAINST MANGO & MOOSE, ITS OFFICERS, DIRECTORS, OWNERS, EMPLOYEES AND AGENTS THAT RELATE TO OR ARISE FROM MANGO & MOOSE'S DECISION REGARDING THE PLACEMENT AND DISPOSITION OF ANY DOWNLINE ORGANIZATION THAT DEVELOPS BELOW AN ORGANIZATION THAT HAS IMPROPERLY SWITCHED MENTORS.  

                        5.3.4 Placement of Unassigned Global Advocates 

                        A new Global Advocate who has not selected a Mentor upon enrollment will be placed with a qualified Global Advocate by Mango & Moose.  Eligibility to receive new placements is based on qualifications established by Mango & Moose in its sole and absolute discretion. 

                        SECTION 6: SALES REQUIREMENTS 

                        6.1 Product Sales and Transfers 

                        The Mango & Moose Success Plan is based on the sale of Mango & Moose products and services to end consumers. Global Advocates must fulfill personal and Downline organization wholesale and/or Retail Sales requirements (as well as meet other responsibilities set forth in the Independent Global Advocate Agreement) to be eligible for Global Affiliate Rewards, Commissions and advancement to a higher Rank.       
                        Mango & Moose uses the Alternative Collection Method (“ACM”) to calculate and remit GST on sales of Mango & Moose products. The GST will be calculated by Mango & Moose on the retail price of products sold and remitted to the Canada Revenue Agency. https://www.canada.ca/en/revenue-agency/services/forms-publications/publications/14-1/direct-sellers.html 

                        If a customer accidentally places an order under the wrong Global Advocate, Mango & Moose must be contacted via the contact form on the Mango & Moose website (https://www.mangoandmoose.com/contact) within the same calendar month of the purchase in order to move that purchase to the correct Global Advocate. This time frame is necessary to facilitate appropriate Commission and Global Affiliate Rewards payouts.
                         
                        6.2 Sales Receipts 

                        Global Advocates will comply with applicable consumer protection laws and regulations (including any consumer rights to receive specific notices and any rights to return product afforded consumers under applicable Provincial consumer protection legislation.) 

                        When making a sale to an end customer, Global Advocates must provide him/her with an official Company retail receipt (also referred to herein as an ‘order form’) at or prior to the time of the initial sale and every sale thereafter. These sales receipts set forth (i) the consumer protection rights afforded by applicable Provincial and Territorial law for direct sales, including the right to cancel (without any reason) the sale contract up to 10 days after the end customer receives a copy of the contract and (ii) the Company’s own return policy. Global Advocates must duplicate the form and provide one to the retail Customer and retain a copy for their records. You should maintain copies of all such sales receipts for a period of six (6) years and furnish them to Company at the Company’s request. 

                        6.3 Re-packaging and Re-labeling Prohibited  

                        Mango & Moose products may be sold only in their original packaging. Global Advocates may not re-package, re-label or alter the labels on Mango & Moose products in any way. Tampering with labels or packaging could be a violation of federal and provincial, territorial laws, and could result in civil or criminal liability. Global Advocates may affix a personalized sticker with contact information to packaging, as long as existing labels or text, graphics or other material on the product label is not covered. 

                        6.4 Order Deadlines 

                        All Mango & Moose Bazaar orders and retail orders must be successfully submitted before midnight Pacific Time (PT) on the last calendar day of the month which constitutes the last day of the current Commission Cycle in order to be included in a Global Advocate's Personal Retail Volume (PRV) for that month and to be counted for sales contests, incentives, etc. Mango & Moose reserves the right to require different order deadlines for special order types or promotions.  The new Commission Cycle begins at 12:01am (PT) on the first day of each month.

                        6.5 Holding Applications or Orders 

                        Global Advocates must not manipulate enrollments of new applicants or purchases of products. All product orders must be sent to Mango & Moose within seventy-two (72) hours from the time they are placed by a Customer. The following practices are strictly prohibited: 

                          SECTION 7: 
                          SHIPMENTS 

                          7.1 
                          Non-Deliverable Orders 

                          In some cases, an order may be returned to Mango & Moose if the carrier is unable to deliver it to the specified shipping address. This may happen because:  

                            When this occurs, Mango & Moose will refund the order less the cost of shipping and neither the Global Advocate nor the Global Advocate’s Upline will receive any credit for the order. If the order has already been credited to the Global Advocate’s sales volume, the credit (and any associated Commissions or Global Affiliate Rewards) will be canceled.  
                            Requests for the rerouting or reshipping of processed orders resulting from the input of an invalid or incorrect shipping address or a request for change of address by a Global Advocate may result in an additional fifteen-dollar ($15) correction and rerouting fee. 

                            7.2 Returns and Order Issues 

                            If a Global Advocate or customer selects a cash payment option for their order and chooses to return or exchange their purchase, they will be offered a Mango & Moose credit for the price of the product(s). Cash refunds are not offered for cash payment orders. A Global Advocate or customer should refer to (Website Link TBD) for the complete returns policy and for details on reporting for shipment or order issues. 

                            SECTION 8: GLOBAL SUCCESSS AND GLOBAL AFFILIATE REWARDS 

                            8.1 Global Success and Global Affiliate Rewards Qualifications  

                            A Global Advocate must be in good standing and in compliance with the Independent Global Advocate Agreement to qualify for Global Success Rewards and Global Affiliate Rewards. As long as a Global Advocate complies with the terms of the Independent Global Advocate Agreement, Mango & Moose shall pay Commissions and Global Affiliate Rewards to such Global Advocate in accordance with the Success Plan. If a Mango & Moose Global Advocate’s Commissions and Global Affiliate Rewards do not equal or exceed ten dollars ($10), Mango & Moose will transfer the commissions to the Global Advocate’s Commissions Manager located within their Account Home Page. Notwithstanding the foregoing, all Commissions owed a Global Advocate, even if less than the minimum will be paid at the end of each fiscal year, unless the payout date is adjusted by the Global Advocate or upon the termination of the Global Advocate’s business.  

                            To be eligible for Global Success Rewards and Global Affiliate Rewards, Global Advocates must satisfy Personal Retail Volume, and Direct Team Volume (if any) requirements associated with their Rank as specified in the Mango & Moose Success Plan. 

                            8.2 
                            Global Success and Global Affiliate Rewards Payment Schedule 

                            Commissions and Global Affiliate Rewards will be calculated by the 10th of each month for the month prior. If the 10th falls on a legal holiday or weekend, Commissions and Global Affiliate Rewards will be calculated prior to the next regularly scheduled business day. Mango & Moose does not advance cash or any portion of Commissions or Global Affiliate Rewards relating to: cash prizes, cash payouts, trip programs or contests, etc. Deductions or adjustments for returned product(s) will be reflected in the corresponding Calendar Month. Mango & Moose’s office is open Monday through Friday, with the exception of most national holidays and other holidays as may be designated by the company from time to time. 

                            8.3 Global Affiliate Rewards Categories 

                            Global Advocates may earn Global Affiliate Rewards in the following categories according to the terms of the Mango & Moose Success Plan. 

                            8.3.1 Global Affiliate Rewards 

                            The Direct Team constitutes all Global Advocates Personally Enrolled or Assigned into the Mango & Moose business. Global Affiliate Rewards is paid to any qualifying Global Advocate on Commissionable Volume produced by their Extended Team (if any) The amount paid is determined by the Global Advocate’s qualifying or Paid-As title. For details regarding Global Affiliate Rewards amounts and qualifications, please refer to the Success Plan summary set forth above. 

                            8.3.2 Leadership Bonus 

                            The Leadership Bonus is paid to an Executive Global Advocate (EGA) on his/her 6th Level and below up to another qualified EGA (i.e. excluded). It is paid to reward these leaders for the work they do to train and mentor leaders and other Global Advocates below their Levels 1-5. For details regarding Leadership Bonus amounts and qualifications, please refer to the Success Plan summary set forth in Exhibit C below. 

                            8.3.3 Smart Start Global Advocate Bonus 

                            To encourage new Global Advocates to familiarize with Mango & Moose business as soon as possible and Mentors to work closely with their Global Advocates to help them achieve advancement goals, Mango & Moose offers Smart Start Global Advocate bonuses to the Global Advocate and her or his Mentor when the Global Advocate advances to the rank of Paid-As Team Leader and/or Director. 

                            8.3.4 Smart Start Bonus 

                            8.3.4.1 Smart Starting 

                            Global Advocates have an opportunity of earning Smart Start Bonuses.  This is a special program whereby a newly enrolled Global Advocate and his/her Mentor are rewarded for meeting the requirements in that Global Advocate’s first 60 days of his/her enrollment. For details regarding Smart Start Rewards amounts and qualifications, please refer to the Success Plan summary set forth in Exhibit C below. 

                            8.3.4.2 Smart Start Global Advocate Bonus

                            A newly enrolled Global Advocate is eligible to earn $100 Product Retail Credit if he/she sells $1,000 worth of products (retail value) within the first 60 days of enrollment.

                            The same Global Advocate is eligible to earn an extra $50 Product Retail Credit if he/she sells $2,000 worth of products (retail value) within the first 60 days of enrollment.

                            8.3.4.3 Smart Start Mentor Bonus

                            A newly enrolled Global Advocate’s Mentor is eligible to earn $100 Product Retail Credit for every directly sponsored Global Advocate who joins and sells $1,000 with the first 60 days.

                            A Global Advocate can participate in this program for once (i.e. no second eligibility if a Global Advocate re-enrolls after being deactivated). A Mentor, on the other hand, can participate as many times as he/she signs up new PE’s

                            8.4 Minimum Personal Retail Volume and Global Affiliate Rewards 

                            All Global Advocates must generate at least three hundred (300) in Personal Retail Volume in any given Commission Cycle in order to remain an Active Global Advocate. If a Global Advocate fails to personally generate at least three hundred (300) in Personal Retail Volume in a given Commission Cycle, she or he will not be eligible to receive downline commissions in same Commission Cycle. In order to be eligible to receive Global Affiliate Rewards on Extended Team sales, the Global Advocate must then return to Active Global Advocate status by generating at least three hundred (300) in Personal Retail Volume in a subsequent Commission Cycle. Inactive Global Advocates remain subject to all the terms and conditions of the Independent Global Advocate Agreement and the Policies and Procedures. 

                            If a Global Advocate becomes an Inactive Global Advocate at any time, she or he will forfeit her or his Downline and all members of the Downline will roll up to the Global Advocate’s Mentor during that specific Commissionable Cycle. In such a case, the Global Advocate will be returned to the Rank of “Global Advocate,” will no longer be eligible for payment of Global Affiliate Rewards until the Global Advocate achieves three hundred (300) Personal Retail Volume in a subsequent Commission Cycle. The Global Advocate’s account will otherwise remain open. Mango & Moose reserves the right, in its sole and absolute discretion, to terminate the account of Global Advocates who fail to generate $300 Personal Retail Volume in at least one Commission Cycle over a twelve (12) month period. 

                            8.5 
                            Global Success Rewards 

                            Global Success Rewards from 20-30% of the suggested retail value of the product sold for Active Global Advocates. The rate at which a Global Advocate earns Global Success Rewards will depend on the monthly Personal Retail Volume generated, as follows: 
                              • Monthly Personal Retail Volume less than three hundred (300) does not qualify for Active status in same Commission Cycle but still earns 18% Retail Sales Commissions 
                              • Monthly Personal Retail Volume equal to or greater than three hundred (300) is deemed Active and will earn 20-30% Retail Sales Commissions.
                             
                            A Global Advocate generating less than three hundred (300) PRV is considered Inactive but will still be earning 18% Retail Sales Commissions, but subsequently generates (300) PRV or greater in a given Commission Cycle, she or he will be paid at the higher Global Success Sales Commission rate (20-30%) for the month in which three hundred (300) PRV or greater was generated. In such cases, the difference in Global Success Sales Commissions will be paid out by the 10th of each month for the month prior. The Global Advocate will enjoy the higher Commission rate (20-51%) including the Global Affiliate Rewards each Commission Cycle the three hundred (300) PRV is achieved. 
                            Commissions will be calculated and paid out on a monthly basis and paid out on the 10th day following the close of the Commission Cycle. The Commission cycle starts on the first of every calendar month at 12:00 am PT and ends on the last day of the calendar month at 11:59 pm PT.   

                            If the payment day falls on a legal holiday or weekend, the Commissions will be paid on the next regularly scheduled business day.  

                            8.6 Adjustment to Commissions and Global Affiliate Rewards  

                            8.6.1 Adjustments for Returned Products 

                            Global Advocates receive Commissions or Global Affiliate Rewards based on the actual sales of products to end consumers. When a product is returned to Mango & Moose for a refund or is repurchased by Mango & Moose, any of the following may occur at Mango & Moose’s discretion: (1) the Commissions or Global Affiliate Rewards attributable to the returned or repurchased product(s) will be deducted from payments due to the Global Advocate and Upline. Global Advocates who received Commissions or Global Affiliate Rewards on the sales of the refunded product(s), in the month in which the refund is given will see adjustments which will continue every pay period thereafter until the Commission or Global Affiliate Rewards is recovered; (2) the Global Advocate or Upline Global Advocates who earned Commissions or Global Affiliate Rewards based on the sale of the refunded amounts will see an adjustment in their Team Volume in the next month and all subsequent months until the Commission or Global Affiliate Rewards is completely recovered; or (3) the Commissions or Global Affiliate Rewards attributable to the returned or repurchased product(s) may be deducted from any refunds or credits to the Global Advocate who received the Commissions or Global Affiliate Rewards on the sales of the refunded product(s). 

                            8.6.2 Commission and Global Affiliate Rewards Payout  

                            Mango & Moose pays Commissions and Global Affiliate Rewards via PayQuicker, LLC.  PayQuicker offers a secure solution for paying Commissions and Global Affiliate Rewards. A Global Advocate's monthly Commissions and Global Affiliate Rewards will be deposited directly into this FDIC insured account.  Mango & Moose also offers Global Advocates a Commissions Manager account to manage their Commissions and Global Affiliate Rewards, which is located in a Global Advocate’s Account Home Page.  Through Commissions Manager, an Global Advocate may (1) select an amount to be withheld from Commissions and Global Affiliate Rewards monthly; (2) select a specific dollar amount to be withheld from each PayQuicker disbursement; or (3) choose a percentage to be withheld from Global Affiliate Rewards and Commissions (up to 100%).  Global Advocates may also choose to transfer any amount from their Commissions Manager account to their PayQuicker account at any time.  Funds from Commissions Manager may also be used for Mango & Moose purchases, excluding Bazaar orders (i.e. Building Inventory, etc.). 

                            8.6.3 Errors or Questions 

                            If an Global Advocate has questions about or believes any errors have been made regarding Commissions, Global Affiliate Rewards or charges, the Global Advocate must notify Mango & Moose in writing by email or the contact form on Mango & Moose's website (https://www.mangoandmoose.com/contact) within thirty (30) days of the date of the purported error or incident in question. Mango & Moose will not be responsible for any errors, omissions or problems not reported to Mango & Moose within thirty (30) days.    

                            8.7 Reports 

                            All information provided by Mango & Moose in Downline activity reporting, including but not limited to Personal Retail Volume (or any part thereof), and Downline mentoring activity is believed to be accurate and reliable. Nevertheless, due to various factors including, but not limited to: (i) the inherent possibility of human, digital or mechanical error; (ii) the accuracy, completeness, and timeliness of orders; (iii) denial of credit card payments; 
                            (iv) returned products; or (v) credit card and electronic cheque charge-backs, the information is not guaranteed by Mango & Moose or any persons creating or transmitting the information.  ALL PERSONAL AND TEAM VOLUME INFORMATION IS PROVIDED “AS IS” WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OR REPRESENTATIONS OF ANY KIND WHATSOEVER. IN PARTICULAR, BUT WITHOUT LIMITATION, THERE SHALL BE NO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR NON-INFRINGEMENTS.  TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, MANGO & MOOSE AND/OR  OTHER PERSONS CREATING OR TRANSMITTING THE INFORMATION WILL IN NO EVENT BE  LIABLE TO ANY GLOBAL ADVOCATE OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES THAT ARISE OUT OF THE USE OF OR ACCESS TO PERSONAL AND/OR TEAM VOLUME INFORMATION (INCLUDING BUT NOT LIMITED TO LOST PROFITS, GLOBAL AFFILIATE REWARDS OR COMMISSIONS, LOSS OF OPPORTUNITY AND DAMAGES THAT MAY RESULT FROM INACCURACY, INCOMPLETENESS, INCONVENIENCE, DELAY OR LOSS OF THE USE OF THE INFORMATION), EVEN IF MANGO & MOOSE OR OTHER PERSONS CREATING OR TRANSMITTING THE INFORMATION SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, MANGO & MOOSE OR OTHER PERSONS CREATING OR TRANSMITTING THE INFORMATION SHALL HAVE NO RESPONSIBILITY OR LIABILITY TO A GLOBAL ADVOCATE OR ANYONE ELSE UNDER ANY TORT, CONTRACT, NEGLIGENCE, STRICT LIABILITY, PRODUCTS LIABILITY OR OTHER THEORY WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO. 
                              
                            Access to and use of Mango & Moose’s Account Home Page reporting services and a Global Advocate’s reliance upon such information is at one’s own risk. All such information is provided to Global Advocates “as is.” If a Global Advocate is dissatisfied with the accuracy or quality of the information, her or his sole and exclusive remedy is to discontinue use of and access to Mango & Moose online and telephone reporting services and her or his reliance upon the information.  
                             
                            SECTION 9: PRODUCT GUARANTEES, RETURNS AND INVENTORY REPURCHASE 

                            9.1 Product Guarantee 

                            All Mango & Moose products are covered by a guarantee against any manufacturer’s defect. Mango & Moose strives to create beautiful works of art and therefore guarantees product craftsmanship. As with any delicate artistic creations, care must be taken to ensure years of enjoyment. When an Global Advocate first receives her or his item, she or he should check it carefully to make sure everything is as expected and that no items are missing as there is a limited time period of 14 days after receipt of product to notify Mango & Moose of a manufacture’s defect or missing item in which to request an exchange. It is important to note that exchange requests must be made for the same item and will only be exchanged for the same purchased item.  Mango & Moose will incur all shipping costs for manufacture defects and/or missing products.

                            9.2 Retail Customer Returns  

                            Mango & Moose offers a complete description of the Returns Policy and guidelines for returning orders or Inscription orders in the Account Home Page.
                              
                            9.4 Repurchase of Inventory

                            Upon termination of an Independent Global Advocate Agreement, Mango & Moose agrees to repurchase on reasonable commercial terms currently marketable inventory in the possession of the terminated Global Advocate and purchased by the terminated Global Advocate for resale prior to the date of termination of an Independent Global Advocate Agreement. For purposes of this provision, “reasonable commercial terms” shall include the repurchase of marketable inventory within twelve (12) months from the Global Advocate’s date of purchase and such purchase shall be made at a rate of not less than ninety percent (90%) of the Global Advocate’s original net cost. The determination of whether such inventory is “currently marketable” shall be made by Mango & Moose and will include factors such as the specific condition of the product and related packaging. Requests for repurchase must be made in writing within thirty (30) days of the termination of the Agreement. Global Advocates can request to return marketable individual items within the Curator Kit upon written request. Acceptance of said return will be at Mango & Moose sole and absolute discretion, which will not be unreasonably withheld. Returned items will be repurchased by Mango & Moose and shipped to our warehouse at #10 1905 Evergreen Court, Kelowna BC, V1Y 9L4. Shipping & handling costs for returned items shall be borne by Global Advocate. Refund payments will be made within thirty (30) days of actual receipt of returned items (except during busy times, such as winter holidays, extra time may be needed to process refund payments.) Sales materials and services delivered by Internet methods are not capable of being returned to Mango & Moose and are not subject to refund. Mango & Moose will comply with refund requirements at variance with this paragraph as specified by applicable federal, provincial and local laws. A Global Advocate who is terminating his/her Mango & Moose business may return his/her Curator Kit and any unsold products which he/she has purchased from the Company within thirty (30) days of termination of the Agreement. The items must be in marketable condition (as defined above) and will be repurchased at 90% of the net cost of the original purchase price of all returned items. Purchases from other Global Advocates or third parties are not subject to refund. 

                            A product is ”resalable” if: 
                              • The items are unused 
                              • The packaging and labeling are current and have not been altered or damaged 
                              • The items and their packaging are in condition such that it is commercially reasonable to sell the items at full price 
                              • The items at the time of purchase were not identified as non-returnable, discontinued or seasonal products or subsequently are not discontinued at the time of return 

                            A returned Curator Kit may be rejected if any of the following are applicable: 
                              • There are missing items other than previously approved and returned items, or original packaging is missing.
                              • The goods are damaged 
                              • The items consist of incentive items 
                              • The items consist of retired or seasonal items 

                            Note: *Any Curator Kit containing item(s) that have been retired within the last 30 days may be returned.  Curator Kits containing older items no longer available for sale may not be eligible for return. 

                            Shipping charges incurred by a Global Advocate when purchasing or returning the items are not refundable. If a Global Advocate was paid a Commission or Global Affiliate Rewards based on a product(s) that she or he purchased, the Commission will be deducted from the amount of the refund. Replicated Website fees or any fees associated with recurring Business Suites (in relation to such services already consumed by the Global Advocate) are not refundable. 

                            SECTION 10: 
                            ADVERTISING AND USE OF MANGO & MOOSE MARKS 

                            10.1 
                            General 

                            Mango & Moose provides its Global Advocates with tools to promote their business. To protect Mango & Moose’s brand (and the image of all Mango & Moose Global Advocates), and to promote both the products and services and the opportunity Mango & Moose offers, the following policies have been developed to govern the manner in which an Global Advocate can advertise and market her or his business.  
                              • All Global Advocates shall safeguard and promote the reputation of Mango & Moose and its products, the marketing and promotion of Mango & Moose and the Mango & Moose opportunity.
                              • Global Advocates may not falsely advertise earning potential on the Mango & Moose Success Plan.  
                              • Advertising of Mango & Moose products must avoid all discourteous, deceptive, misleading, unethical or immoral conduct or practices. 
                              • Global Advocates are prohibited from purchasing “online ads,” that result in direct search competition or conflict with Mango & Moose’s own marketing activities that are intended to support the business activities of the entire field of Global Advocates. Examples of online ad types and formats that compete with Mango & Moose include: pay per click ads (i.e. Google, Bing/Yahoo and Microsoft adCenter); and general banner display ads (i.e. news-based websites, blogs and specialized web communities. If you wish to advertise on social networking sites (such as Facebook) and remain within the Mango & Moose guidelines, Global Advocates must use the approved artwork provided by Mango & Moose. This artwork can be found in the Account Home Page. 
                              • Global Advocates may not offer coupons, discounts or specials on any online, ecommerce, or social media site. Global Advocates are permitted to provide discounts on a one-on-one or private setting or message. 
                              • The advertisement or sale of any non-Mango & Moose items is prohibited in conjunction with Mango & Moose advertisements and sales. Mango & Moose products cannot be displayed with other licensed brands, logos, or likenesses (e.g., Harley Davidson®, Disney® or Coach®) unless approved by Mango & Moose as part of an authorized agreement with the other brand. For a list of companies approved by Mango & Moose, please contact our GA Support Team at GASupport@mangoandmoose.com  
                              • Mango & Moose has carefully designed its products, product labels, Success Plan and promotional materials to ensure they are promoted in a fair and truthful manner, that they are substantiated and that the materials comply with the legal requirements of applicable federal, provincial and local laws. Global Advocates are allowed to make reproductions or photocopies of original material. 
                              • Global Advocates may repost original Mango & Moose images only, and must give an appropriate copyright credit when so doing: © 2017 Mango & Moose, Corp. All rights reserved.   
                              • Mango & Moose has expended great efforts in designing and developing training materials that educate and enhance the Global Advocate's ability to grow his or her Downline and Mango & Moose business. Global Advocates may not modify any Mango & Moose collateral or marketing materials of any kind, (photographs, press releases, invitations, newsletters, email blasts, etc.) at any time.  
                              • Global Advocates may not issue a press release on behalf of Mango & Moose or write a press release in such a way that may cause confusion or somehow suggest that the press release is supported, created or authorized by Mango & Moose.  Only Mango & Moose press releases may be used.   

                            10.2  
                            Cross Promotion Prohibited
                             
                              • Global Advocate’s Mango & Moose social media pages (i.e. Facebook, Twitter, Pinterest, Instagram and Snapchat) should be separate from their personal social media pages or profile. If a Global Advocate promotes her or his Mango & Moose business or communicates with her or his Mango & Moose Team on any personal social media page, such page will then be considered to be a marketing tool for the Mango & Moose business.   
                            • If an Global Advocate is selling for another direct sales company, she or he must keep the social media pages for the other direct sales company separate from the Mango & Moose social media pages or profile.  

                            Promoting another business (for Global Advocate personally or for a family member, other household member or friend) on a social media page that is part of Global Advocate’s Mango & Moose business or that has been used as a platform for marketing the Mango & Moose business is considered cross-recruiting / cross-promoting and is prohibited. Some guidelines to avoid cross-promotion or cross-recruiting: 

                              • Do not include in the “About” section of your Facebook page that you are a consultant with another direct selling company if you have Mango & Moose contacts (customers or other Global Advocates) included as “Friends” on the same page or in the same group. 
                              • You may not create a secret Facebook group for another direct selling business and invite customers or other Global Advocates to join this group. 
                              • You may not announce to your team members via email, social media, in person, text or other communication method that you have joined another direct selling business.  

                            Even if you joined another direct sales company, you remain a leader to your team and your behavior sets an important example for those who aspire to be successful leaders as well. While Mango & Moose understands that a Global Advocate may not intend to distract her or his team from their own business, promoting another brand or another direct selling opportunity in places where your Mango & Moose team can see the promotion does just that (e.g., on your business-related Facebook page, in direct messages sent to your team through Facebook or email, or on Twitter or other social media channels). These cross-promotions take the focus away from your commission-producing team members and in turn could harm productivity and make them less productive team members for those who are exclusively focused on building their businesses within Mango & Moose. 

                            10.3 Global Advocate–Created Advertising Material  

                            If a certain form of media or marketing tool does not exist in the “Account Home Page” and is needed, please notify the Mango & Moose Marketing Department at PR@mangoandmoose.com The Marketing Department will review the Global Advocate's suggestion and decide whether it is something Mango & Moose will create for use by all Global Advocates. 

                            10.4 Corporate-Approved Business Supplies and Vendors  
                                
                            Global Advocates may not create their own customized business cards. Mango & Moose will provide business card templates to Global Advocates’ which will comply with Mango & Moose brand guidelines. Global Advocates’ may order business cards from their Tool Store. 
                            Creation of other business supplies using Mango & Moose’s logos or other trademarks are allowed on a by-permission basis only. The developer of these supplies may be required to pay a licensing fee, a percentage of profits or some other remuneration for the benefit of using Mango & Moose’s name to promote a separate business. Please contact the Marketing department for approval. 
                              
                            To protect the integrity of Mango & Moose’s brand, Global Advocates are not permitted make their own clothing or promotional items (buttons, pins, banners, etc.) with a Mango & Moose logo or any of Mango & Moose’s trademarks. Promotional items are available when placing an order under "Business Materials” in the Account Home Page. 

                            10.5 Marketing Materials 

                            Pre-approved marketing materials, including flyers and print ads, are posted under the “Account Home Page”, and include a customizable area for the Global Advocate’s contact information.  

                            Altering imagery provided in the Account Home Page is strictly prohibited. This includes modifying the size or including additional copy in the image itself.  If Global Advocates choose to create their own print ads or flyers, they must include either the corporate website address (www.mangoandmoose.com) or their official Mango & Moose Replicated Website. The ad or flyer must use only those images provided in the Account Home Page and the Global Advocate must represent herself or himself as an Mango & Moose Global Advocate so there is no confusion between her or his ad and the company’s official marketing materials (e.g. “Name, Independent Global Advocate #_____”).  

                            10.6 Trademarks and Trade Names 

                            The name "Mango & Moose" and other names and taglines or slogans used by Mango & Moose are proprietary trade names, trademarks and service marks of Mango & Moose (collectively “Marks”). As such, these marks are of great value to Mango & Moose and are supplied to active Global Advocates for their use only in an expressly authorized manner. Mango & Moose will not allow the use of its trade names, trademarks, designs or symbols, or any derivatives of such marks, by any person, including Mango & Moose Global Advocates, in any unauthorized manner without the prior written permission of Mango & Moose. This includes using the marks in Meta tags, key words and/or Search Engine Optimization (SEO) strategies. 
                             
                            The marks identified by Mango & Moose and any other protected marks may not be used in a Global Advocate’s business name, URL, email addresses or tag lines. Mango & Moose reserves the right, in its sole discretion, to refuse a refund to any Global Advocate for a purchase of business materials, including printed business materials, which violate this policy. Please note that the list below may be amended at any time without notice by the Company. For avoidance of doubt, please contact Mango & Moose GA Support Team if you have a question about use of any of the marks.     


                            A current list of Mango & Moose’s marks is available at: https://www… TBD) Mango & Moose has applied for the trademark ‘TBD™’ as a collective membership mark. Mango & Moose encourages Global Advocates to designate themselves as ‘Global Advocates’ and use the trademark ‘Global Advocate’ on business cards, personal websites or social media sites. If an Global Advocate is terminated or cancels her or his account, she or he will immediately forfeit the right to use ‘Global Advocate’ as a mark. 

                            10.7 Copyrights  

                            Global Advocates may not duplicate marketing, promotional or sponsoring material provided by Mango & Moose without Mango & Moose’s prior written consent.   

                            10.8 Mango & Moose Global Advocate Logo 

                            If a Global Advocate uses a Mango & Moose logo in any communication, she or he must use the Global Advocate version of the Mango & Moose logo. Global Advocates are permitted to create their own Team logo for internal communication to their Team only. Team logos must not contain any Mango & Moose trademarks and service marks. 

                            10.9 Media Inquiries 

                            The corporate office initiates all regional, national and international press opportunities on behalf of all Global Advocates. This includes, but is not limited to, TV, radio, newspaper, social media, gifting suites, award shows, and celebrity partnerships. Global Advocates must direct any questions or media opportunities of this nature to the Public Relations Department (PR@mangoandmoose.com) and include full contact details for the referring media outlet. The Public Relations Department will review the requests on an individual basis and respond accordingly.   

                            It is a violation of this policy to provide any information to the media without prior approval from the Public Relations Department, regardless of the nature of the information or whether the information is positive or negative, accurate or inaccurate.  

                            10.10 Television and Radio: Advertising/Appearances 

                            Global Advocates may not advertise or appear on television and/or radio broadcasts representing Mango & Moose. Only approved corporate representatives who are media trained will be considered for potential broadcast opportunities. Please contact PR@mangoandmoose.com with all requests for review, including the name of the contact, broadcast, a link to the website and the estimated airdate. Requests must be sent prior to appearance (without exception). Please submit all requests at least 45 days prior to the event or interview. 

                            10.11 Unsolicited Email 

                            Global Advocates are prohibited from sending ‘commercial electronic messages’ (“CEMs”), as such term is defined in Canada’s Anti-SPAM legislation (“CASL”) unless the Global Advocate has the express or implied consent of the message recipient, or the Global Advocate can rely upon a CEM exemption under CASL. Mango & Moose does not permit Global Advocates to send CEMs unless such activity is in compliance with CASL.  Without limiting the foregoing, Global Advocates must comply with all of the consent and information requirements under CASL when sending CEMs. Express consent means that the recipient has expressly consented to receiving CEMs, either in response to the Global Advocate’s clear and conspicuous request for such consent or at the recipient’s own initiative. Under CASL, it is an offence to send a recipient a CEM to ask for consent. Such a request tis considered a CEM itself. Consent must specifically address receipt of messages regarding Mango & Moose products or the earning opportunity. Global Advocates are encouraged to review the provisions of CASL in the context of their Company business, including but not limited to, those provisions dealing with implied consent and exemptions from the consent and information requirements for CEMs. Without limiting the foregoing, any CEM sent by an Mango & Moose Global Advocate that promotes Mango & Moose, the Mango & Moose opportunity or Mango & Moose products and services must comply with the following:  
                              • There must be a functioning return CEM address to the sender. 
                              • There must be a notice in the CEM that advises the recipient that he or she may reply to the CEM, via the functioning return CEM address, to request that future CEM solicitations or correspondence not be sent to him or her (a functioning “opt-out” notice). 
                              • The CEM must clearly and conspicuously disclose that the message is an advertisement or solicitation. 
                              • The use of deceptive subject lines and/or false header information is prohibited. 
                              • All opt-out requests, whether received by CEM or regular mail, must be honored. If an Global Advocate receives an opt-out request from a recipient of a CEM, the Global Advocate must forward the opt-out request to the Company. Global Advocates must not send CEMs unless he/she has the express or implied consent of the message recipient.  

                            Mango & Moose may periodically send emails to customers on behalf of Global Advocates. By entering into the Independent Global Advocate Agreement, the Global Advocate agrees that the Company may send such emails, and that the Global Advocate’s email address will be included in such emails as outlined above. Global Advocates shall honor opt-out requests generated as a result of such emails sent by the Company. Each Global Advocate is responsible for ensuring that all email practices adhere to federal laws as well as the laws of the state or other applicable jurisdiction where he or she conducts the Mango & Moose business.
                             
                            10.12 Telemarketing 

                            Global Advocates must comply with all applicable laws, regulations and rules relating to their telemarketing activities. While Global Advocates may not consider themselves a “telemarketer” in the traditional sense of the word, these governing regulations broadly define “telemarketer” and “telemarketing” so that your inadvertent action of calling or faxing someone whose telephone or fax number is listed on “do not call” registry or list could cause you to violate applicable law. Moreover, these regulations must not be taken lightly, as they carry significant penalties. Therefore, you must not engage in telemarketing relative to the operation of your Company distributorship except in accordance with the rules in the attached Exhibit A.   


                            10.13 Telephone Directory Listings  

                            A business phone number may be listed in the following manner: 
                              • Global Advocate’s first and last name  
                              • Mango & Moose Independent Global Advocate 
                              • Address  
                              • Phone Number 

                            Global Advocates may not place telephone or online directory display ads using Mango & Moose’s name or logo. The name Mango & Moose or any variation may not be used in telephone numbers, for example: 1-800-MANGO is not to be used or reserved by an Global Advocate. Global Advocates may not answer the telephone by saying “Mango & Moose” or “Mango & Moose Corp.,” or in any other manner that would lead the caller to believe that she or he has reached corporate offices of Mango & Moose. 

                            10.14 Giveaways, Incentives and Enticement 

                            Mango & Moose encourages Global Advocates to grow their business and offer personal promotions, 
                            giveaways or specials. The offering of giveaways, contests and/or prizes by Global Advocates is 
                            permitted with the following restrictions: 
                              • Personal promotions, giveaways or specials may not be advertised on any public forum. 
                              • Global Advocates must use Mango & Moose’s pre-approved images, which can be found in the Account Home Page. 
                              • Global Advocates must not offer any personal promotions, giveaways or specials that require an opt-in option or purchase-to-play as this is considered enticement.  Example:  Customer must place an order of $50.00 or more to receive this promotional offer. This is prohibited. 
                              • Global Advocates must not offer any personal promotions, giveaways or specials to entice individuals to join your Downline.  The use of enticement is strictly prohibited.  

                            10.15 
                            Online Guidelines 

                            10.15.1 Mango & Moose Hotlinks 

                            When directing viewers to a Replicated Website it must be evident from a combination of the link and the surrounding context, to a reasonable reader that the link will bring the viewer to the site of a Mango & Moose Global Advocate. Attempts to mislead web traffic into believing they are going to the Mango & Moose corporate site, when in fact they land at a Global Advocate’s Replicated Website, will not be allowed. The determination as to what is misleading or what constitutes a reasonable reader will be at Mango & Moose’s sole discretion. 
                            10.15.2 Online Classifieds 

                            Global Advocates may not use online classifieds (including Etsy, Craigslist, or affiliated boutique sites (i.e. Zulily) and the like) to list, sell or retail Mango & Moose products or product bundles. The use of classifieds (including Craigslist) for prospecting, recruiting and informing the public about the Mango & Moose opportunity, provided Mango & Moose–approved templates or images are used, is allowed. Global Advocates must also identify themselves as an Global Advocate with Mango & Moose. If a link or URL is provided, it must link to the Global Advocate's Replicated Website.  

                            10.15.3 eBay/Online Auctions
                             
                            Mango & Moose’s products and services may not be listed for sale on websites (including, but not limited to, Craigslist, eBay and Amazon) or other online auctions, nor may Global Advocates enlist or knowingly allow a third-party to sell Mango & Moose products on such websites or other online auctions. 

                            An active Global Advocate or terminated (either voluntary or involuntary) Global Advocate may not liquidate unsold products on such websites or any other online clearing house and/or online/offline auction. Any Global Advocate (either active or canceled) found participating in such sales may face fines imposed by Mango & Moose for such infraction, along with attorneys’ fees and expenses if necessary. In addition, an active Global Advocate also faces possible Termination of her or his Global Advocate Agreement. 

                            Global Advocates may not list or sell Mango & Moose products on any public online retail store or e-commerce site (including, but not limited to, any social media sites such as Facebook or Twitter), nor may they enlist or knowingly allow a third party (including but not limited to members of their household) to sell Mango & Moose products on any online retail store or e-commerce site. Global Advocates may not offer or use coupons, discounts or specials on any online, ecommerce or social media site. 

                            10.15.4 Digital Media Submission (YouTube, iTunes, Video, etc.) 

                            Global Advocates are permitted to promote their Mango & Moose business by creating videos or other forms of digital media to enhance their team’s performance and training. All videos must be submitted for approval to Mango & Moose Marketing Department at PR@mangoandmoose.com prior to posting. Global Advocates are not permitted to sell videos related to Mango & Moose’s business for profit. 

                            10.16 
                            Global Advocate Websites 

                            10.16.1 Personal Websites 

                            Global Advocates may create their own websites, as long as the website and its content comply with the terms of Mango & Moose’s Policies and Procedures. It is the Global Advocate’s obligation to ensure her or his online marketing activities are truthful, not deceptive and do not mislead customers or potential Global Advocates in any way. Websites and web promotion activities and tactics must comply with the DSA Code of Ethics https://www.dsa.org/consumerprotection/code-of-ethics at all times. Websites that mislead or are deceptive, regardless of intent, will result in disciplinary action and may result in termination. Misleading tactics include, but are not limited to, spam linking (or blog spam), unethical search engine optimization (“SEO”) tactics, misleading click-through ads (e.g., having the display URL ad appear to be directed to an official Company corporate site when, in fact, it goes elsewhere), Pay-Per-Click (“PPC”) or Cost¬Per-Click (“CPC”) ads, unapproved banner ads and unauthorized press releases are prohibited. Mango & Moose will determine in its sole discretion whether specific activities are misleading or deceptive.   

                            10.16.2 Approved Personal Website Content 

                            Global Advocates are solely responsible and liable for their own Approved Personal Website content, messages, claims, and information. Global Advocates must ensure accurate representation of Mango & Moose’s brand and adherence to Mango & Moose’s Policies and Procedures.  

                            Additionally, Approved Personal Websites must not contain disingenuous pop-up ads, promotions, malicious code or cookies. Decisions and corrective actions regarding these matters are at Mango & Moose’s sole discretion.  
                              • Approved Personal Websites must exclusively promote Mango & Moose. Your Mango & Moose Approved Personal Website must contain content and information that is exclusive to Mango & Moose. You may not advertise other products or services other than the Mango & Moose’s product line and business opportunity.   
                              • Global Advocates shall not sell products from an Approved Personal Website but the Approved Personal Website may contain a link to the Global Advocate's replicated website where Mango & Moose’s products are offered for sale.   

                            10.16.3 Approved Personal Website Termination.  

                            In the event of the voluntary or involuntary termination of your Independent Global Advocate Agreement, you must remove your Approved Personal Website from public view within three (3) days and redirect all traffic from your existing domain www.mangoandmoose.com the approved corporate website. 

                            Mango & Moose Global Advocate Disclosure: to avoid confusion, the following three elements must be prominently displayed at the top of every page of your Approved Personal Website: 
                              • Your Mango & Moose Global Advocate name and logo (if desired)  
                              • Your first and last name along with your title  
                              • A statement indicating that you are an Mango & Moose Global Advocate 

                            Although Mango & Moose’s brand themes and images are desirable for consistency, anyone landing on any page of an Global Advocate’s Approved Personal Website must clearly understand that she/he is visiting an Global Advocate website, and not visiting Mango & Moose’s corporate webpage.   


                            10.16.4 No e-Commerce or Stock-and-Sell Retailing.  

                            A Global Advocate’s Approved Personal Website must only facilitate the entry into her or his Mango & Moose Replicated Website. Global Advocates may not stock and sell (i.e., purchase more product than may reasonably be sold within a short period of time) Mango & Moose’s products, nor may they facilitate an e-commerce environment, which would facilitate this model. All orders must be placed through the Global Advocate's official Replicated Website. 

                            10.16.5 Gaining Profit from Approved Personal Websites.  

                            Global Advocates may not gain profit from their Replicated Website or their Approved Personal Website through affiliate programs, Google AdSense, banner ads or similar programs. Global Advocates may not create new URLs or domain names that automatically redirect to their Replicated Website. For example, Global Advocates may not create the domain name www.mangoandmooseByJane.com that automatically sends visitors to their Mango & Moose Replicated Website. 

                            10.16.6 Team Websites and Blogs 

                            Global Advocates may use team Websites or Blogs for the purposes of connecting, communicating, training, educating and sharing best practices among team members. Team websites differ from team social media. 
                              • Because these websites may contain sensitive information and information specific to Mango & Moose, these team websites must be password-protected. 
                              • Blogs sharing sensitive and Mango & Moose-specific information, must be password protected. 
                              • Team websites and blog posts containing sensitive information specific to Mango & Moose may only be shared with members of Global Advocate’s sales organization. If Mango & Moose is unable to access an Global Advocate’s website, the community website and/or posts must be taken offline. This may result in suspension or possible termination of the Global Advocate’s active status with Mango & Moose. 
                              • Global Advocates may only use Mango & Moose’s created or sanctioned materials on their team website or blog.   
                              • Team pages must contain a designated Administrator and Rules section which will be monitored and maintained by the Administrator. Team page rules must coincide with Mango & Moose’s Policies and Procedures.  
                              • Team websites may also be created through Facebook (or another similar Social Media site). Team websites on social media must adhere to the social media guidelines. Team social media pages should be private if used to discuss internal information related to Mango & Moose, and must be shared only with members of the Mango & Moose sales organization. 

                            10.16.7 Mango & Moose Replicated Websites  

                            Global Advocates are required to pay a Mango & Moose Replicated Website subscription to facilitate the online buying experience for their customers and enrollments for prospects. A Technology Fee of $9.99/month will apply for access and use of the sites designs and features. Please check the Account Home Page for Mango & Moose’s bundle pricing. Global Advocates may not alter the branding, artwork, look or feel of their Replicated Website and may not use their Replicated Website to promote, market or sell non–Mango & Moose products, services or business opportunities. Specifically, a Global Advocate may not alter the look (placement, sizing, etc.) or functionality of the following: 
                              • The Mango & Moose Global Advocate logo  
                              • Global Advocate's name  
                              • Mango & Moose’s corporate website redirect button  
                              • Artwork, logos or graphics  
                              • Original text 

                            A Global Advocate may choose a Mango & Moose Replicated Website URL (such as name.mangoandmoose.com. If, for any reason, Mango & Moose finds a Global Advocate’s URL including trademark name, to be confusing, offensive or misleading, Mango & Moose reserves the right, at any time, to request that the Global Advocate change her or his Replicated Website URL address. An Global Advocate should choose a uniquely identifiable website name which may not:  
                              • Be confused with other portions of Mango & Moose’s corporate website 
                              • Confuse a potential consumer into thinking she or he has landed on Mango & Moose’s corporate webpage    
                              • Be confused with any Mango & Moose name 
                              • Contain any discourteous, misleading or offensive words or phrases that may damage Mango & Moose’s image  

                            10.17 Social Media 

                            Global Advocates may use social media to share information about Mango & Moose on social media sites such as Facebook, Twitter, Pinterest, Instagram, Periscope and Snapchat. 

                            Global Advocates who elect to use Social Media must adhere to these Policies and Procedures. Global Advocates must not post on any of Mango & Moose’s corporate social media pages with any of the following (this is a representative list - exclusions are not limited to these items): 
                              • Recruiting opportunities or soliciting business;  
                              • A sign-up form for new Global Advocates;  
                              • A link to drive traffic to an Global Advocate’s Replicated Website or Facebook page;  
                              • Confidential information or Global Advocate exclusive information (i.e.: Success Plan Chart); 
                              • Negative or disparaging comments.  

                            Global Advocates are prohibited from using any of Mango & Moose’s trademarks, intentional misspellings and derivatives in the URL of any third-party websites or Replicated Websites with the exception of the following, which are required formats:  
                              • Third Party Page: www.thirdpartysite.com/mangoandmoose[yourfirstandlastname]IndependentGlobal Advocate 
                              • Facebook Business Page and URL:  www.facebook.com/mangoandmooseJaneDoeIndependentGlobal Advocate 
                              • An Global Advocate Facebook heading/title may be displayed as: “Mango & Moose - [yourfirstandlastname], Global Advocate” 
                              • Global Advocates who have a registered business may display their heading/title as: “Mango & Moose – [yourbusinessname], Global Advocate” (It must be clear in the ‘about’ section that the business belongs to an Global Advocate.) 

                            10.17.1 Social Media Outlets 

                            The following are examples of acceptable forms of creating usernames, titles, groups, events within the Mango & Moose brand. 
                              • Twitter Handle and URL (limited to fifteen (15) characters) 
                                      • www.twitter.com/MMGlobal Advocate12345  
                              • www.twitter.com/MMID12345 
                              • Pinterest Username and URL (limited to fifteen (15) characters) 
                            www.pinterest.com/MMGlobal Advocate12345  
                            www.pinterest.com/MMID12345  
                              • Instagram Username and URL (limited to thirty (30) characters) 
                            www.instagram.com/MMGlobal Advocate12345 
                              • MMGlobal Advocate12345 
                            Snapchat Username (limited to fifteen (15) characters) 
                              • MMGlobal Advocate12345 
                              • MMID12345 
                            Facebook Groups 
                              • Groups can only be used for coaching/training teams or for VIP customers 
                              • Groups must be set to ‘Secret’ 
                              • Example of Training Group Name: Team M&M Training 
                              • Example of VIP Group Name: MM Global Advocate 12345 VIPS 
                            Facebook Events 
                              • Events can be utilized to promote a Bazaar i.e., reminders, details about event, etc. 
                              • All Events must be set to ‘Private’ 
                              • Global Advocates are permitted to host a Facebook Party as long as the party is only advertised on a person- to-person or one-on-one basis 

                            The above examples are excellent avenues for promoting a Global Advocate's business through social media platforms. 

                            10.17.2 General Policies for Online Interactions 

                            When using social media networks to promote an Global Advocate's Mango & Moose business with friends, family, customers, leads and other potential business connections, the following policies and procedures must be adhered to when referencing Mango & Moose, Mango & Moose’s products and the business opportunity with Mango & Moose. 

                            A profile that a Global Advocate generates in any social community where Mango & Moose is discussed or mentioned must clearly identify the Global Advocate as a Mango & Moose Global Advocate. When a Global Advocate participates in those communities, she or he must avoid partaking in any form of inappropriate conversations, comments, images, video, audio and applications. The determination of what is inappropriate is at Mango & Moose’s sole discretion, and offending Global Advocates will be subject to disciplinary action up to and including termination.  

                            Global Advocates may not use blog spam, spamdexing (also known as search engine spam or poisoning, Black-Hat SEO, search or web spam) or any other mass-replicated methods to leave comments. Comments created and left by an Global Advocate must be useful, unique, relevant and specific to the online content.  

                            Global Advocates are permitted and encouraged to do the following while using social media sites: 
                              • Share imagery through social media sites (such as Facebook, Twitter, Pinterest, Instagram). 
                              • Share posts from the Mango & Moose corporate Facebook page to a personal Facebook page.  
                              • Tweet (via Twitter) at the corporate Mango & Moose Twitter or retweet tweets from the corporate Mango & Moose account. 
                              • While Global Advocates are not permitted to leave comments on any corporate social media posts in order to solicit customers or promote their business, they are permitted to share the Mango & Moose’s corporate posts to their Mango & Moose business page and add their website link into the description of that post.  
                              • Share news about a great Bazaar experience and post photos (if permitted by customer to do so). 
                              • Share news about new and/or best-selling products based on personal experiences. 
                              • Post Mango & Moose’s newsletters and/or other newsworthy items such as press clippings or celebrity images, provided they comply with Mango & Moose’s guidelines. 
                              • Post current promotions, incentives and other Mango & Moose–created programs. 
                              • Post or pin images created by Mango & Moose given the proper credit. However, Independent 

                            Global Advocates are not permitted to alter any of these Mango & Moose provided images.  

                            10.17.3 Pinterest 

                            Pinterest is designed to help share things Global Advocates love and is a tool that should be used for inspiration. Mango & Moose encourages Global Advocates to re-pin images found on Pinterest.com/Mango & Moose. Global Advocates are not permitted to alter images. Global Advocates are not permitted to advertise discounts, specials, sales, incentives, enticement on Pinterest. 

                            10.17.4 Global Advocates Are Responsible for Postings 

                            Global Advocates are personally responsible for their postings and all other online activity that relates to Mango & Moose or its products. If a Global Advocate posts to any such site that relates to Mango & Moose or which may be traced to Mango & Moose, the Global Advocate is responsible for the posting. Global Advocates are also responsible for postings, which occur on any blog or social media site that the Global Advocate owns, operates or controls. Postings that are false, misleading or deceptive are prohibited. This includes but is not limited to false or deceptive postings relating to Mango & Moose’s business opportunity, Mango & Moose’s products, services and/or a Global Advocate’s biographical information and credentials. Postings that fall under this heading will immediately be removed without prior notice.  

                            A Global Advocate must disclose her or his full name or registered Business Entity on all social media postings and identify herself or himself as a Global Advocate of Mango & Moose. Anonymous postings or use of an alias are prohibited.  

                            Global Advocates must ensure that their postings are truthful and accurate. This requires that the Global Advocate fact-check all material posted online. Global Advocates should also carefully check their postings for spelling, punctuation and grammatical errors. Use of offensive language is prohibited and may be grounds for possible suspension or termination of an Global Advocate’s Agreement. 

                            10.17.5 Social Media as a Sales and Promotion Forum 

                            Social media sites are relationship-building sites. While building relationships is an important part of the sales process, online sales may be generated only from a Global Advocate’s Mango & Moose Replicated Website. Likewise, Global Advocates shall not use any social media site to explain Mango & Moose’s Success Plan or any component of the Success Plan. Global Advocates are permitted to include links to their Replicated Website on social media sites, including but not limited to, Pinterest, Twitter, LinkedIn and Facebook; however, posting this information to the official Mango & Moose pages on these sites is strictly prohibited. 

                            10.17.6 Respecting Privacy  

                            Always respect the privacy of others when posting. Global Advocates must not engage in gossip or advance rumors regarding any individual, Mango & Moose or competitive products or services. Global Advocates may not list the names of other individuals or entities on their postings unless they have the written permission of the individual or entity that is the subject of their posting.  

                            10.17.7 Use of Third-Party Intellectual Property 

                            If a Global Advocate uses the trademarks, trade names, service marks, copyrights or intellectual property of any third-party in any posting, it is their responsibility to ensure that they have received the proper license to use such intellectual property and pay the appropriate license fee. All third-party intellectual property must be properly referenced as property of the third party and the Global Advocate must adhere to any restrictions and conditions that the owner of the intellectual property places on the use of its property.   

                            10.17.8 Online Professionalism 

                            Global Advocates must ensure that their postings are truthful and accurate. This requires that the Global Advocate fact-check all material posted online. Global Advocates should also carefully check their postings for spelling, punctuation and grammatical errors. Use of offensive language is prohibited and may be grounds for possible suspension or termination of a Global Advocate’s Agreement. 

                            10.17.9 Prohibited Online Postings 

                            Global Advocates may not make any postings, or link to any postings or other material that:  
                              • Is sexually explicit, obscene or pornographic   
                              • Is offensive, profane, hateful, threatening, harmful, defamatory, libelous, harassing or discriminatory (whether based on race, ethnicity, creed, religion, gender, sexual orientation, physical disability or otherwise)  
                              • Is graphically violent, including any violent video game images   
                              • Is solicitous of any unlawful behavior  
                              • Engages in personal attacks on any individual, group or entity 
                              • Is in violation of any intellectual property rights of Mango & Moose or any third party  

                            10.17.10 Responding to Negative Posts
                              
                            A Global Advocate must not engage with an individual who posts negatively against her or him, another Global Advocate or Mango & Moose. Rather, a Global Advocate must report negative posts to GA Support to such negative posts often damages the reputation and goodwill of Mango & Moose.  

                            SECTION 11: CHANGES TO AN MANGO & MOOSE BUSINESS 

                            11.1 Roll-up of Global Advocate Organization   

                            When a Global Advocate’s account is canceled, voluntarily or involuntarily, their Level 1 Downline will immediately roll-up to the canceling Global Advocate’s Mentor. 

                            11.2 
                            Sale of a Mango & Moose Business  

                            A Global Advocate may not sell, give away, assign or otherwise transfer their Mango & Moose business or any rights or obligations under the Independent Global Advocate Agreement, with the exception of cases of death or incapacity (as described below). 

                            11.3
                            Division of a Mango & Moose Business  

                            The provisions of these Policies and Procedures that refer to husbands/wives/spouses and divorce apply equally to common law couples and separation, respectively. Mango & Moose Global Advocates sometimes operate their Mango & Moose businesses as husband-wife teams. In the event of a divorce, arrangements must be made to assure that any separation or division of the business is accomplished so as not to adversely affect the interests and income of other Upline or Downline businesses. In the event of a divorce, the divorcing spouses must submit to Mango & Moose a certified copy of any legal judgment or divorce decree, or otherwise submit a document bearing the notarized signatures of both parties to Mango & Moose specifying the ownership and/or how future Commission and Global Affiliate Rewards payments should be paid. During the divorce process, the parties must adopt one of the following methods of operation:  
                              • One of the parties may, with consent of the other, operate the Mango & Moose business pursuant to an assignment in writing whereby the relinquishing spouse authorizes Mango & Moose to deal directly and solely with the other spouse; or  
                              • The parties may continue to operate the Mango & Moose business jointly on a “business-as-usual” basis, whereupon all compensation paid by Mango & Moose will be paid according to the status quo as it existed prior to the divorce filing. (This is the default procedure if the parties do not agree on the format set forth above.) 

                            Under no circumstances will the Downline Organization of divorcing spouses be divided. Similarly, under no circumstances will Mango & Moose split Commission and Global Affiliate Rewards payments between divorcing spouses. Mango & Moose will recognize only one Downline Organization and will issue only one Commission payment per Mango & Moose business per Commission cycle. Commission payments shall always be issued to the same individual or entity. 

                            If a former spouse has completely relinquished all of her or his rights in an Mango & Moose business pursuant to a divorce, she or he is thereafter free to enroll under any Mentor her or his choosing without waiting six (6) full calendar months. In that case, the relinquishing spouse shall have no rights to any Global Advocate in her or his former Organization or to any former Retail Customer. She or he must develop the new business in the same manner as would any other new Global Advocate. 

                            11.4 Death or Incapacity 

                            Upon the death or incapacity of a Global Advocate, the Global Advocate’s interest in her or his Independent Global Advocate Agreement may be passed to the Global Advocate’s heir, trustee or other beneficiary, provided that arrangements are made to ensure that the Global Advocate’s account and other Global Advocates in the applicable Upline and Downline are not adversely affected. If Mango & Moose determines in its sole discretion that such a disposition will adversely affect other Global Advocates or Mango & Moose, Mango & Moose may terminate the applicable Independent Global Advocate Agreement. Appropriate legal documentation must be submitted to Mango & Moose in connection with any transfer of an Independent Global Advocate Agreement upon the death or incapacity of a Global Advocate. Accordingly, each Global Advocate should consult her or his attorney to assist in the preparation of a will, trust or other testamentary instrument that will properly transfer the Global Advocate’s interest.   

                            When an Independent Global Advocate Agreement is transferred by will or other testamentary process with Mango & Moose’s approval, the beneficiary will acquire the right to collect Commissions and Global Affiliate Rewards generated by the deceased Global Advocate’s Downline and will otherwise assume all the rights and obligations of the deceased Global Advocate under the Independent Global Advocate Agreement, provided the following requirements are met. The beneficiary must:  
                              • Submit a new Independent Global Advocate Agreement and otherwise meet all the eligibility requirements to become an Global Advocate; 
                              • Comply with the terms and provisions of the Independent Global Advocate Agreement; and 
                              • Meet all the qualifications for the deceased Global Advocate’s level and title. 

                            To effect a testamentary transfer of an Independent Global Advocate Agreement upon the death of an Global Advocate, the successor must provide the following to Mango & Moose: 
                              • An original Certificate of Death;  
                              • A notarized copy of the will or other instrument establishing the successor’s right to assume the deceased Global Advocate’s rights and obligations under the Independent Global Advocate Agreement; and  
                              • A completed and properly executed Global Advocate Application. 

                            To effect the transfer of an Mango & Moose Independent Global Advocate Agreement to a trustee upon the incapacitation of an Global Advocate, the trustee must provide Mango & Moose with the following: 
                              • A notarized copy of an appointment as trustee; 
                              • A notarized copy of the trust document or other documents establishing the trustee’s right to serve as an Global Advocate; and
                              • A completed and properly executed Global Advocate Application executed by the trustee.  

                            Commission and Global Affiliate Rewards payments of a Mango & Moose business transferred pursuant to this Section will be paid in a single payment to the new Global Advocate. The payments will be made to the address shown on the new Global Advocate Application. If an Independent Global Advocate Agreement is bequeathed to joint devisees, a new business entity must be formed, identifying the person responsible for the entity’s operation, and a Federal business number for the new entity must be supplied to Mango & Moose. Mango & Moose will issue all Commission and Global Affiliate Rewards payments to the new Business Entity. 

                            11.5 All Other Transfers Prohibited  

                            Except as expressly permitted by this Section and with Mango & Moose’s prior written approval, Global Advocates shall not assign, sell, transfer, delegate or otherwise dispose of, whether voluntarily or involuntarily, by operation of law or otherwise, the Independent Global Advocate Agreement or any rights or obligations under the Independent Global Advocate Agreement. Any purported assignment, sale, transfer, delegation or other disposition, except as expressly permitted by this Section, will be null and void.   


                            SECTION 12: DISPUTE RESOLUTION AND DISCIPLINARY PROCEEDINGS 

                            12.1 
                            Disciplinary Sanctions 

                            Any of the following actions of an Global Advocate may result, at Mango & Moose’s sole discretion, in disciplinary action: (i) violation of the Independent Global Advocate Agreement (including these Policies and Procedures); (ii) violation of any common law duty (including, but not limited to, any applicable duty of loyalty); 
                            (iii) any illegal, fraudulent, deceptive or unethical business conduct; or (iv) any act or omission that, in the sole discretion of Mango & Moose, may damage the Company’s reputation or goodwill (such damaging act or omission need not be related to the Global Advocate’s Mango & Moose business). If Mango & Moose determines that disciplinary action is warranted, one or more of the following measures may be taken:  
                              • Issuance of a written warning (the Global Advocate will have the opportunity to provide additional information and/or request additional coaching)  
                              • Requiring the Global Advocate to take immediate corrective measures 
                              • Imposition of a fine which may be withheld from Global Affiliate Rewards and Commission payments  
                              • Loss of rights to one or more Global Affiliate Rewards and Commission payments 
                              • Mango & Moose may withhold from an Global Advocate all or part of the Global Advocate’s Global Affiliate Rewards and Commissions during the period that Mango & Moose is investigating any conduct allegedly violating the Agreement; if an Global Advocate’s business is canceled or terminated for disciplinary reasons, the Global Advocate will not be entitled to recover any Commissions withheld during the investigation period  
                              • Suspension of an Global Advocate for one or more commission periods  
                              • Permanent or temporary loss of, or reduction in, the current and/or lifetime Rank of an Global Advocate (which may subsequently be re-earned by the Global Advocate) 
                              • Transfer or removal of some or all of an Global Advocate’s Downline Global Advocates from the offending Global Advocate’s Downline Organization 
                              • Involuntary Termination of the offender’s Independent Global Advocate Agreement  
                              • Suspension and/or Termination of the offending Global Advocate’s Mango & Moose Replicated Website or website access 
                              • Any other measure expressly allowed within any provision of the Independent Global Advocate Agreement or which Mango & Moose deems reasonable and appropriate to equitably resolve injuries caused partially or exclusively by the Global Advocate’s policy violation or contractual breach or wrongful conduct  
                              • In situations deemed appropriate by Mango & Moose, Mango & Moose may institute legal proceedings for monetary and/or equitable relief 

                            12.2 
                            Grievances and Complaints 

                            When a Global Advocate has a grievance or complaint with another Global Advocate regarding any practice or conduct related to her or his respective Mango & Moose business, the complaining Global Advocate should first report the problem to her or his Mentor, who should review the matter and try to resolve it with the other party’s Upline Mentor. If the matter involves interpretation or violation of the Independent Global Advocate Agreement, including any Mango & Moose policy, it must be reported in writing to the GA Support Team(GASupport@mangoandmoose.com). The GA Support Team will review the facts and attempt to resolve the issue.  

                            12.3 Dispute Resolution 

                            Any controversy, claim or dispute of whatever nature arising between an active Global Advocate, on the one hand, and Mango & Moose and/or the Related Parties (as defined below), on the other, including but not limited to those arising out of or relating to the Independent Global Advocate Agreement (including these Policies and Procedures or the breach thereof, or the commercial, economic or other relationship of Global Advocate and Mango & Moose and/or the Related Parties (for purposes of this Section each is a “party”), whether such claim is based on rights, privileges or interests recognized by or based upon statute, contract, tort, common law, or otherwise (“Dispute”), shall be settled through negotiation, mediation or arbitration, as provided below.  

                            12.3.1 Negotiation 

                            If a Dispute arises, the parties shall first attempt in good faith to resolve it promptly by negotiation. Any of the parties involved in the Dispute may initiate negotiation by providing notice (the “Dispute Notice”) to each involved party setting forth the subject of the Dispute and the relief sought by the party providing the Dispute Notice, and designating a representative who has full authority to negotiate and settle the Dispute. Within ten (10) business days after the Dispute Notice is provided, each recipient shall respond to all other known recipients of the Dispute Notice with notice of the recipient’s position on and recommended solution to the Dispute, and designating a representative who has full authority to negotiate and settle the Dispute. Within twenty (20) business days after the Dispute Notice is provided, the representatives designated by the parties shall confer either in person at a mutually acceptable time and place or by telephone, and thereafter as often as they reasonably deem necessary to attempt to resolve the Dispute. 

                            12.3.2 Mediation 

                            At any time twenty (20) business days or more after the Dispute Notice is provided, but prior to the initiation of arbitration, regardless of whether negotiations are continuing, any party may submit the Dispute to JAMS (Judicial Arbitration and Mediation Services -http://www.jamsadr.com) for mediation by providing notice of such request to all other concerned parties and providing such notice and a copy of all relevant Dispute Notices and notices responding to JAMS. In such case, the parties shall cooperate with JAMS and with one another in selecting a mediator from the JAMS panel of neutrals and in promptly scheduling the mediation proceedings, and shall participate in good faith in the mediation either in person at a mutually acceptable time and place or by telephone, in accordance with the then-prevailing JAMS’s mediation procedures and this Section, which shall control.  

                            12.3.3 Arbitration 

                            Any Dispute not resolved in writing by negotiation or mediation shall be subject to and shall be settled exclusively by final binding arbitration before a single arbitrator in Kelowna British Columbia, in accordance with the then-prevailing Commercial Arbitration Rules of the Canadian Arbitration Association.  No party may commence arbitration with respect to any Dispute unless that party has pursued negotiation and, if requested, mediation, provided, however, that no party shall be obligated to continue to participate in negotiation or mediation if the parties have not resolved the Dispute in writing within sixty (60) business days after the Dispute Notice was provided to any party or such longer period as may be agreed by the parties in writing. Unless otherwise agreed by the parties, the mediator shall be disqualified from serving as arbitrator in the case. Notwithstanding any contrary rules promulgated by the CAA, the following shall apply to all Arbitration actions: 
                              • The Federal Rules of Evidence shall apply in all cases;  
                              • The parties shall be entitled to all discovery rights permitted by the Federal Rules of Civil Procedure;
                              • The parties shall be entitled to bring motions under Rules 12 and/or 56 of the Federal Rules of Civil Procedure;  
                              • The arbitration shall occur within one hundred-twenty (120) days from the date on which the arbitrator is appointed, and shall last no more than five (5) business days;  
                              • The parties shall be allotted equal time to present their respective cases, including cross-examinations. 

                            The arbitrator shall not have the power to alter, modify, amend, add to or subtract from any provision of the Independent Global Advocate Agreement, or to rule upon or grant any extension, renewal or continuance of the Independent Global Advocate Agreement. Moreover, the arbitrator shall not have the power to award special, incidental, indirect, punitive, exemplary, or consequential damages of any kind or nature, however caused.  

                            All communications, whether verbal, written or electronic, in any negotiation, mediation or arbitration action shall be treated as confidential and those made in the course of negotiation or mediation, including any offer, promise or other statement, whether made by any of the parties, their agents, employees, experts, or attorneys, or by the mediator or any JAMS employee, shall also be treated as compromise and settlement negotiations for purposes of applicable rules of evidence and shall be inadmissible for any purpose, including impeachment, in any arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in negotiation or mediation.  

                            The costs of negotiation, mediation, and arbitration, including fees and expenses of any mediator, arbitrator, JAMS, the American Arbitration Association, or other persons independent of all parties acting with the consent of the parties to facilitate settlement, shall be shared in equal measure by the Global Advocate, on the one hand, and Mango & Moose and any Related Parties involved, on the other. The parties shall bear their own legal fees and expenses of negotiation, mediation and arbitration. 

                            Although the Independent Global Advocate Agreement is made and entered into between an Global Advocate and Mango & Moose, Mango & Moose’s affiliates, owners, members, managers and employees (“Related Parties”) are intended third-party beneficiaries of the Independent Global Advocate Agreement, including this agreement to negotiate, mediate and arbitrate. The parties acknowledge that nothing in these policies is intended to create any involvement by, responsibility of, or liability of the Related Parties with respect to any dealings between an Global Advocate and Mango & Moose, and the parties further acknowledge that no provision of the Independent Global Advocate Agreement shall be argued by any party to constitute any waiver by the Related Parties of any defense which the Related Parties may otherwise have concerning whether they can properly be made a party to any dispute between an Global Advocate and Mango & Moose.  Any party may seek specific performance of this Section and any party may seek to compel each other party to comply with the provisions of this Section by petition to a court of competent jurisdiction in the Province of British Columbia. The pendency of a mediation shall not preclude a party from seeking provisional remedies in aid of the arbitration from a court of appropriate jurisdiction in the Province of British Columbia, and the parties agree not to defend against any application for provisional relief on the ground that a mediation is pending. The prevailing party in any proceeding enforcing the provisions of this Section shall be entitled to recover from the other party the reasonable attorneys’ fees and costs incurred by the petitioning party in obtaining the requested relief. If any portion of this Section is held to be unenforceable for any reason, the remainder shall remain in full force and effect.  

                            Nothing in this Section shall preclude any party from seeking interim or provisional relief concerning the Dispute, including a temporary restraining order, a temporary or preliminary injunction, or an order of attachment, either prior to or during negotiation, mediation or arbitration. Without limiting the foregoing, pending resolution of any Dispute subject to arbitration, Company is authorized to seek injunction or temporary restraining order against the Global Advocate in connection with or arising out of this agreement, including but not limited to (i) restraining any unauthorized disclosure or use of confidential information, (ii) restraining any unauthorized solicitation of any Global Advocate, Company employee or Customer, or (iii) any anticipated breach of this Agreement or Company policies and procedures by Global Advocate (each of these shall be referenced to herein as an “Injunction”). Such injunction may be heard and determined by the courts of the Province or Territory in Canada of Company choosing. Global Advocate irrevocably and unconditionally submits to the personal jurisdiction of the courts of the Province or Territory in Canada of Company choosing for Injunctions, and all Injunctions may be heard and determined in such court. 

                            12.3.4 Governing Law, Jurisdiction and Venue 

                            Jurisdiction and venue of any matter not subject to arbitration shall lie exclusively in Kelowna, Province of British Columbia. The Federal Arbitration Act shall govern all matters relating to arbitration. The laws of the Province of British Columbia shall govern all other matters relating to or arising from the Agreement without regard to principles of conflicts of laws.    

                            SECTION 13: 
                            PAYMENTS 

                            13.1 
                            Returned Cheques 

                            All cheques returned by a Global Advocate’s bank for insufficient funds (NSF) or non-successful direct deposit transactions due to incorrect information will be resubmitted for payment. A twenty-five dollar ($25.00) returned cheque/incorrect direct deposit information fee will be charged to the account of the Global Advocate. 
                            After receiving a returned cheque from a customer or a Global Advocate, all future orders must be paid by credit card, debit card, money order or cashier’s cheque. Any outstanding balance owed to Mango & Moose by a Global Advocate for NSF cheques and returned cheque fees will be withheld from subsequent Global Affiliate Rewards and Commission payments.  

                            13.2 Chargebacks 

                            If a Global Advocate and/or customer charges back an order without the return of products, Mango & Moose has the right to terminate that Global Advocate's account without notification. If a Global Advocate and/or customer returns product and charges back an order due to a delay in the processing of a refund, the Global Advocate and/or customer will be required to contact their merchant and request a reversal of the chargeback in order for the Global Advocate to maintain her or his position in Mango & Moose.  

                            13.3 
                            Sales Taxes
                             
                            Mango & Moose is required to charge sales tax on all purchases made by Global Advocates and customers and remit the taxes collected to the respective jurisdictions. Accordingly, Mango & Moose will collect and remit sales taxes on behalf of Global Advocates based on the suggested retail price of the products according to applicable tax rates in the province/territory to which the shipment is destined. If a Global Advocate has submitted and Mango & Moose has accepted a current Sales Tax Exemption (Re-Sale) Certificate, albeit permanent or temporary, and a Sales Tax Registration License, sales taxes will not be added to the invoice and the responsibility of collecting and remitting sales taxes to the appropriate authorities shall be the responsibility of the Global Advocate. Exemption from the payment of sales tax is applicable only to orders which are shipped to a province / territory for which the proper tax exemption papers have been filed and accepted. 

                            Applicable sales taxes will be charged on orders that are drop-shipped to another province / territory. ANY SALES TAX EXEMPTION ACCEPTED BY MANGO & MOOSE IS NOT RETROACTIVE. 

                            The sales tax collected by the Global Advocate from inventory sold at but not limited to, Bazaars, events or person-to-person, is considered an offset to the initial sales tax paid by the Global Advocate to Mango & Moose upon original purchase.  

                            Mango & Moose has entered into an agreement with all local jurisdictions to administer sales taxes on behalf of its Global Advocates. The terms of these agreements require Mango & Moose to pre-collect the applicable sales tax based on the suggested retail price of taxable products and services and ship-to-address. All taxes collected are remitted to the proper jurisdiction. 

                            Global Advocates who do not collect the identical sales tax pre-collected by Mango & Moose are required to file a Sales Tax Adjustment form (Check with your local jurisdiction for the correct form). We suggest that this form be filed annually. 

                            SECTION 14: GLOBAL ADVOCATE RESCISSION AND TERMINATION PERIOD 

                            14.1 
                            Rescission Period  

                            A Global Advocate may cancel her or his Independent Global Advocate Agreement, without penalty or obligation, at any time by providing notice as provided herein. If a Global Advocate cancels, any payments made by her or him under the Independent Global Advocate Agreement will be returned within ten (10) business days following receipt by Mango & Moose of the Global Advocate’s cancellation notice. If a Global Advocate cancels, she or he must make available to Mango & Moose, in substantially as good condition as when received, any goods delivered to the Global Advocate under the Independent Global Advocate Agreement. To cancel the transaction, the Global Advocate must email, mail or deliver a signed and dated copy of the Notice of Cancellation (located on the bottom of the Independent Global Advocate Agreement) to Mango & Moose’s corporate offices no later than 11:59 p.m. Pacific Time of the third (3rd) business day after the submission date. 

                            14.2 
                            Termination of the Independent Global Advocate Agreement  

                            As long as a Global Advocate remains active and complies with the terms of the Independent Global Advocate Agreement including these Policies and Procedures, Mango & Moose shall pay Commissions and Global Affiliate Rewards to such Global Advocate in accordance with the Success Plan. Following a Global Advocate’s non-renewal of her or his Independent Global Advocate Agreement, termination due to inactivity by not achieving at least three hundred (300) dollars in Personal Retail Volume in any one (1) Commission Cycle during a rolling twelve (12) full calendar month period, or voluntary or involuntary termination of an Independent Global Advocate Agreement (all of these methods are collectively referred to as “Termination”), the former Global Advocate shall have no right, title, claim or interest to the marketing Organization/Downline which she or he operated, or any Commission or Global Affiliate Rewards from the sales generated by the Organization. A Global Advocate whose business is canceled will lose all rights as a Mango & Moose Global Advocate. This includes the right to sell Mango & Moose products and services and the right to receive future Commissions, Global Affiliate Rewards or other income resulting from the sales and other activities of the Global Advocate’s former Downline sales Organization. In the event of Termination, Global Advocates agree to waive all rights they may have, including, but not limited to, property rights to their former Downline Organization and to any Global Affiliate Rewards, Commissions or other remuneration derived from the sales and other activities of her or his former Downline Organization.  

                            Following an Global Advocate’s Termination of her or his Independent Global Advocate Agreement, the former Global Advocate may not hold herself or himself out as an Mango & Moose Global Advocate and shall not have the right to sell Mango & Moose products or services.   

                            Mango & Moose has the right to offset any amounts owed by a Global Advocate to Mango & Moose from Commissions or other compensation due to the Global Advocate. A Global Advocate whose business is terminated shall receive Commissions and Global Affiliate Rewards only for the last full pay period she or he was active prior to cancellation (less any amounts withheld during an investigation preceding an involuntary Termination). 

                            Upon Termination (voluntary or involuntary), the Global Advocate:   
                              • Must immediately cease all activities as an Global Advocate, including removing and permanently discontinuing the use of trademarks, service marks, trade names and any signs, labels, stationery or advertising referring to or relating to any Mango & Moose product, plan or programs on all social media sites 
                              • Loses rights to all her or his Downline and position in the Success Plan and all future    Commissions and earnings resulting therefrom.  
                              • Must take all action reasonably required by Mango & Moose relating to its materials and protection of its confidential information and intellectual property.  
                              • Must return all unused products purchased from Mango & Moose. If products are not returned and Mango & Moose becomes aware of a terminated Global Advocate participating in the sale of such products, Mango & Moose reserves the right to take legal action to protect the integrity of Mango & Moose’s business interests.  
                              • May not solicit, recruit, approach, contact or discuss with any current or active Mango & Moose 
                              • Global Advocate the opportunity to join another direct sales organization, as set forth above in these Policies and Procedures. 

                            14.2.1 Termination Due to Inactivity 

                            If a Global Advocate fails to personally generate at least three hundred ($300) dollars in Personal Retail Volume in any one (1) Commission Cycle during a rolling twelve (12) full calendar month period, her or his Independent Global Advocate Agreement may be terminated due to inactivity and that Global Advocate will be considered Deactivated.

                            In the event of a personal or family illness or emergency the Global Advocate can contact the GA Support Team (GASupport@mangoandmoose.com) and request a waiver (which will be evaluated on a case-by-case basis by Mango & Moose). To be considered for an extension of the account active status, “approved leave” waivers must be requested at the time the hardship occurs. Extensions will not be granted retroactively. Upon receipt by Mango & Moose of appropriate health documentation from the Global Advocate, her or his status will immediately be reactivated. 

                            14.2.2 Medical or Other Personal Hardship Leave 

                            Global Advocates shall be exempt from meeting their Personal Retail Volume quotas for the duration of an approved medical or other personal leave for up to three (3) full calendar months.  

                            If Mango & Moose approves the Global Advocate’s leave request, and the leave extends beyond three (3) calendar months, her or his Downline, may, in the sole and absolute discretion of Mango & Moose, roll up to the first Level of her or his Mentor and, in such case, she or he will not receive Commissions or Global Affiliate Rewards during a medical or other personal leave. Upon her or his return from an approved medical or other personal leave, she or he will be returned to Active status if she or he submits an order of at least three hundred (300) in Personal Retail Volume. When she or he regains Active status, the previous Downline will be transferred back to her or him. To request a medical or other personal leave, a Global Advocate should contact the GA Support Team (GASupport@mangoandmoose.com) so that Mango & Moose can put the account on a temporary hold status.   

                            14.2.3 Termination Due to Non-renewal
                              
                            A Global Advocate may voluntarily terminate her or his Independent Global Advocate Agreement by failing to renew the Independent Global Advocate Agreement. In addition, Mango & Moose reserves the right in its sole discretion to elect not to renew an Independent Global Advocate Agreement. 

                            14.2.4 Voluntary Cancellation 

                            A Global Advocate has a right to cancel her or his Independent Global Advocate Agreement at any time, regardless of reason. Global Advocates must contact the Global Advocate Care or GA Support Team to receive the Termination form. Termination forms must be submitted via email to the GA Support Team (GASupport@mangoandmoose.com) or in writing to Mango & Moose at its principal business address. The email or written notice must include the Global Advocate’s signature, printed name, address and Global Advocate ID Number. 

                            14.2.5 Involuntary Termination 

                            Involuntary termination shall be effective on the date on which written notice is mailed, emailed, faxed or delivered by an express courier, to the Global Advocate’s last known, email address, fax number, or mailing address on file with Mango & Moose, or when the Global Advocate receives actual notice of termination, whichever occurs first. A Global Advocate who involuntarily terminates is not eligible to later reapply to become an Global Advocate.    

                            14.2.6 Miscellaneous Cancellation or Termination Provisions  

                            A Global Advocate who terminates (either voluntarily or involuntarily) remains responsible for fulfilling all outstanding obligations (including but not limited to, any products or refunds due the customer) before her or his status will be officially canceled and terminated.  

                            Mango & Moose reserves the right to terminate all Independent Global Advocate Agreements upon thirty (30) days written notice in the event that it elects to: (1) cease business operations; (2) dissolve as a corporate entity; or (3) terminate distribution of its products via direct selling. 

                            SECTION 15: 
                            MISCELLANEOUS            

                            15.1 
                            Severability 

                            If any provision of the Independent Global Advocate Agreement in its current form or as may be amended is found to be invalid or unenforceable for any reason, only the invalid portion of the provision shall be severed and the remaining terms and provisions shall remain in full force and effect. The severed provision or portion thereof, shall be reformed to reflect the purpose of the provision as closely as possible.  

                            15.2 Waivers 

                            Mango & Moose retains its right to insist upon compliance with the Independent Global Advocate Agreement and with the applicable laws governing the conduct of a business. No failure of Mango & Moose to exercise any right or power under the Independent Global Advocate Agreement or to insist upon strict compliance by a Global Advocate with any obligation or provision of the Independent Global Advocate Agreement shall constitute a waiver of Mango & Moose’s right to demand exact compliance with the Independent Global Advocate Agreement. 

                            The existence of any claim or cause of action of a Global Advocate against Mango & Moose shall not constitute a defense to Mango & Moose’s enforcement of any term or provision of the Independent Global Advocate Agreement.    

                            15.3 
                            Entire Agreement 

                            The Independent Global Advocate Agreement includes these Policies and Procedures and the Mango & Moose Success Plan, constituting the entire Agreement of the parties with respect to its subject matter. The Independent Global Advocate Agreement supersedes all previous or contemporaneous agreements, negotiations, representations and promises between the parties, written or verbal, regarding the subject matter of the Independent Global Advocate Agreement. There are no verbal or written collateral representations, agreements or understandings except as specifically set forth in the Independent Global Advocate Agreement, these Policies and Procedures and the Mango & Moose Success Plan. 

                            15.4 Notices 

                            Except as otherwise expressly set forth in the Independent Global Advocate Agreement, all notices required or permitted by the Independent Global Advocate Agreement shall be in writing, and sent to the party to be notified by registered or certified mail, or delivered in person, and shall be deemed effective upon receipt. Notices to an Global Advocate shall be sent to the address submitted on the Independent Global Advocate Agreement or updated Global Advocate profile. Notices to Mango & Moose shall be sent to Mango & Moose, Corp, 648 Cadder Ave, Kelowna British Columbia, V1Y 5N4

                            SECTION 16: 
                            DEFINITIONS 

                            Account Home Page - The Account Home Page is a web portal that contains online business tools and information pertinent to Mango & Moose Global Advocates. 
                            Active Status – A Global Advocate who satisfies the minimum Personal Retail Volume requirement of $300 in any given commission cycle as set forth in the Success Plan is an “Active Global Advocate.”   

                            Agreement -The contract between Mango & Moose and each Global Advocate that collectively refers to the Mango & Moose Independent Global Advocate Agreement, these Policies and Procedures and the Mango & Moose Success Plan, all in their current form and as amended by Mango & Moose at its sole discretion.  

                            Approved Personal Website - A Global Advocate’s Mango & Moose–approved personal website that is hosted on non–Mango & Moose servers and has no official direct affiliation with Mango & Moose. 

                            Associate Global Advocate (AGA): An Active Global Advocate with a minimum of 1,800 CV produced in a Commission Cycle for any two months in a three-month period by herself/himself and/or Active members of her/his Direct Team (if any) 

                            Commission: Any monetary rewards earned by a Global Advocate for achieving performance criteria as shown in Mango & Moose Global Success Plan.

                            Commission Cycle: The cycle within which a Global Advocate’s earnings are calculated. A Calendar Month or business month refers to the time period beginning at 12:00 midnight PT on the first calendar day of the month and extending until 11:59 p.m. PT on the last calendar day of the month; 

                            Commissionable Product: A product that Global Affiliate Rewards are paid on to a Global Advocate in accordance with the Mango & Moose Global Success Plan. Not all items being sold by Mango & Moose are commissionable. 

                            Commissionable Volume (CV): The value assigned to each product on which Global Affiliate Rewards are calculated in accordance with the Mango & Moose Global Success Plan. This is generally 75% of the retail value of commissionable products and can be changed at Mango & Moose’s sole discretion at individual product level. 

                            Curator Kit: Collections of products that a Global Advocate applicant is required to purchase at Wholesale to utilize contents as samples while hosting a Mango & Moose Bazaar.  

                            Customer: A person who signs up at Mango & Moose website to purchase products. Customers are not allowed to retail products nor are entitled to the provisions in the Mango & Moose Global Success Plan. Following his/her first order, a Customer is assigned to a Global Advocate who is entitled to Global Affiliate Rewards on his/her subsequent orders. 

                            Deactivation: Losing of privileges of being a Global Advocate due to inactivity in a 12-month period, termination or resignation. Deactivated Global Advocate’s Extended Team moves up one level permanently. 

                            Direct Team: A Global Advocate’s all Personally Enrolled (PE) Global Advocates (a.k.a. “Level 1”)

                            Director Global Advocate (DGA): An Active Global Advocate with a minimum of 2,500 CV produced in a Commission Cycle for any two months in a three-month period by herself/himself and/or Active members of her/his Direct Team (if any)
                             
                            Downline – All other Global Advocates under an Global Advocate's genealogy.   

                            Downline Genealogy 
                            – Mango & Moose’s overall organizational structure that indicates where Global Advocates are assigned to be mentored. 

                            Executive Global Advocate (EGA):
                             An Active Global Advocate with a minimum of 3,500 CV produced in a Commission Cycle for any three months in a four-month period by herself/himself and/or Active members of her/his Direct Team (if any)

                            Extended Team: A Global Advocate’s whole group, including his/her Personally Enrolled (PE) Global Advocates.

                            Extended Team Volume: A Global Advocates total Commissionable Volume in a Commission Cycle, including his/her Personally Enrolled (PE) Global Advocates.

                            GA Support Team – The  GA Support Team is located at Mango & Moose’s corporate office. They may be reached through the contact form on Mango & Moose's website (by selecting “Policies & Procedures” at https://www.mangoandmoose.com/contact) or via email directly at GASupport@mangoandmoose.com and are responsible for providing guidance and support to all Global Advocates to assist with development and growth of their businesses in compliance with these Policies & Procedures. 

                            Global Affiliate Rewards – Commissions that a qualified Global Advocate can earn on his/her Extended Team’s sales, calculated on Commissionable Volumes. For details regarding Global Affiliate Rewards amounts and qualifications, please refer to the Success Plan. 

                            Global Advocate (GA): Any person who has signed a Mango & Moose Independent Global Advocate Agreement, purchased a Curator Kit and in good standing (i.e. not deactivated). 

                            Global Success Rewards: Earnings of a qualified Global Advocate on his/her personal sales, calculated on Retail Volumes.   

                            Hostess/Host - A person who agrees to host a Bazaar for an Independent Mango & Moose Global Advocate.  

                            Household - One or more people who live in the same dwelling are considered a Household (this may consist of a single family or some other grouping of people residing in the same residence).  

                            ID Number – The identification number assigned to a Global Advocate by Mango & Moose for all Mango & Moose identification purposes.  
                            Inactivity: Global Advocate’s not meeting the minimum personal sales of $300 (retail value) in any given commission cycle. An inactive Global Advocate’s Extended Team moves up one level for that commission cycle (only) during which he/she is inactive.

                            Independent – This is a term that must be used to describe every Global Advocate. The term identifies a Global Advocate as an independent businessperson working with, not an employee of Mango & Moose. 

                            Principle Global Advocate (PGA): An Active Global Advocate with a minimum of 1,500 CV produced in a Commission Cycle by himself/herself or Active members of his/her Direct Team (if any)

                            Leadership Bonus: The bonus paid to an Executive Global Advocate (EGA) on his/her 6th Level and below up to another qualified EGA (i.e. excluded).

                            Level: The relative position of a Global Advocate within the Extended Team of a Global Advocate in his/her upline. Those Global Advocates who are Personally Enrolled by another Global Advocate (i.e. “Mentor ”) would be considered that Mentor’s first level. Those Global Advocates who are Personally Enrolled by a Global Advocate’s first level would be considered that Global Advocate’s second level and so on.

                            Mango & Moose Bazaar: A gathering of potential buyers hosted by a Hostess for a Global Advocate to demonstrate and sell Mango & Moose products.

                            Mentor: The Global Advocate whom a Global Advocate is Personally Enrolled (PE) by (a.k.a. “First Upline”, “Sponsor”)

                            Paid-As Title - Refers to the rank at which a Global Advocate is qualified to earn Global Affiliate Rewards during the current pay period. 

                            Personally Enrolled (PE): Any Global Advocate who is enrolled by a Global Advocate (a.k.a. “Mentor”). PE’s all together constitute Direct Team.

                            Personal Retail Volume (PRV): A Global Advocate’s personal retail sales based on the local retail price, not including tax, shipping or any discounts.

                            Product Retail Credit: A Global Advocate’s or a Hostess’s entitlement to order products for free on retail value.  

                            Qualifications for Commissions and Global Affiliate Rewards – In order to qualify for Commissions and Global Affiliate Rewards under the Mango & Moose Success Plan, an Global Advocate must meet all requirements as set forth in the Success Plan and must be in good standing with the Independent Global Advocate Agreement terms as well as the Policies and Procedures. 

                            Qualification: Meeting of the requirements by a Global Advocate for any incentives, rewards or commissions assigned by Mango & Moose to any particular level of performance.

                            Ranks: Titles granted by mango & Moose to Global Advocates for achieving the performances as stated in Mango & Moose Global Success Plan. Global Advocates are entitled to Global Affiliate Rewards that are calculated according to ranks. Global Affiliate Rewards are paid based on qualification, but not on ranks. 

                            Recruit – For purposes of Mango & Moose’s Conflict of Interest Policy, the term “Recruit” means the actual or attempted solicitation, enrollment, encouragement or effort to influence in any other way, either directly, indirectly or through a third party, another Mango & Moose Global Advocate or customer to enroll or participate in another multilevel marketing or direct sales opportunity.   

                            Re-Enrollment – When a Global Advocate’s account has been voluntarily cancelled or deactivated, or has had no activity (0 Personal Retail Volume) for six (6) or more consecutive months, she or he may request Re-Enrollment as an Global Advocate as long as at least six (6) full calendar months have passed since the deactivation or inactivity date. Global Advocates who re-enroll after six (6) full calendar months are considered new Global Advocates and must purchase a Curator Kit. The Global Advocate’s enrollment date will be reset as of the date of Re-Enrollment and she or he will be eligible to participate in new Global Advocate incentives. 

                            Reinstatement – When a Global Advocate’s account has been voluntarily cancelled or deactivated, she or he may request Reinstatement as a Global Advocate within six (6) full calendar months of the deactivation date. A Global Advocate who has requested Reinstatement will be placed with her or his previous Mentor and Personal Sponsor and will not be eligible for reassignment to a new Mentor. She or he will not be entitled to purchase a Curator Kit. A Global Advocate who has been reinstated will not be eligible to participate in new Global Advocate incentives. A Reinstatement fee may be charged in Mango & Moose’s sole and absolute discretion. 

                            Replicated Website – A website provided by Mango & Moose to Global Advocates that utilizes website templates developed by Mango & Moose. 

                            Resalable – Products shall be deemed Resalable if each of the following elements is satisfied: the items are unused; the packaging and labeling are current and have not been altered or damaged; the items and their packaging are in condition such that it is commercially reasonable to sell the items at full price; and the items at the time of purchase were not identified as non-returnable, discontinued or seasonal products or subsequently are not discontinued at the time of return. 

                            Resignation: Leaving of a Global Advocate by his/her own will. Resigned Global Advocate’s Extended Team moves up one level permanently.

                            Retail Sales Commission – The Retail Sales Commission (or “Commission” as used in these Policies & Procedures) is the profit earned by a Global Advocate for retail sales made to Retail Customers. The Retail Sales Commission is the difference between the retail price charged to Retail Customers and the wholesale price charged to a Global Advocate. 

                            Retail Sales – Sales to a Retail Customer at the then current suggested retail price.  

                            RMA (Return Merchandise Authorization) Form - Document required in order to return defective or damaged products. Global Advocates who wish to return an item for either a refund or replacement must request a RMA label from Mango & Moose’s Care Team. Any returns sent without an RMA will be returned to sender at the cost of the sender. 

                            Smart Start: A special program whereby a newly enrolled Global Advocate and his/her Mentor are compensated for meeting the requirements in that Global Advocate’s first 60 days of his/her enrolment. 

                            Smart Start GA Bonus: The bonus paid to a Global Advocate for meeting the requirements of Smart Start within the first 60 days of his/her enrolment.

                            Smart Start Mentor Bonus: The bonus paid to a Mentor for helping a PE meet the requirements of Smart Start within the first 60 days of his/her enrolment.

                            Social Media – Any type of online media that invites, expedites or permits conversation, comment, rating and/or user-generated content, as opposed to traditional media, which delivers content but does not allow readers/viewers/listeners to participate in the creation or development of content or to comment or respond to content. Examples of social media include, but are not limited to, blogs, chat rooms, Facebook, Twitter, LinkedIn, Pinterest, Instagram and YouTube.   

                            Sponsor -The Global Advocate under whom a new Global Advocate is enrolled in the system. The Sponsor is the Global Advocate who introduces the new Global Advocate to the Company and/or product. 

                            Success Plan -This is the plan that outlines how Global Advocates earn money through personally selling products and as a result of sales made by those on their Team of other Global Advocates. 

                            Termination -– An Global Advocate’s nonrenewal of her or his Independent Global Advocate Agreement, termination due to inactivity, or voluntary or involuntary termination of an Independent Global Advocate. Terminated Global Advocate’s Extended Team moves up one level permanently.

                            Upline – This term refers to the Global Advocate(s) above a particular Global Advocate in the genealogy up to Mango & Moose. It is the genealogy that links any particular Global Advocate to Mango & Moose. 

                            Voluntary Cancellation - The closure of a Global Advocate’s business. An Global Advocate may voluntarily request to cancel their Global Advocate Account. Canceled Global Advocates cannot qualify for Commissions or Global Affiliate Rewards during the period in which they are canceled. 

                            EXHIBIT A TELEMARKETING RULES 

                            A. RULES APPLICABLE TO TELEPHONE AND FAX 

                            The Canadian federal government operates a national Do-Not-Call registry that requires businesses to refrain from calling customers who register on the national “Do-Not-call” list (DNCL). You are prohibited from placing unsolicited telemarketing calls to customers that make a do-not-call request in one of two ways: 
                            1. the customer can register his or her telephone number on the national DNCL 
                            2. the customer can ask the caller directly not to be called again 

                            There are significant penalties associated with calling a customer after a do-not-call request has been made. Accordingly, when calling customers to offer or sell Company products, these procedures should be followed. 

                            Exceptions to the National Do-Not-Call List 

                            Subject to the ‘Important Note’ below, you are permitted to call customers that have registered their telephone numbers on the national DNCL, provided: 
                            A. You have an “existing business relationship” with such person, meaning customers who: 
                            • have purchased something from you within the last 18 months, or 
                            • have made an inquiry about Company products or the Company opportunity within the last 6 months, or 
                            • have a written contract with Company currently in existence or that expired within the last 18 months, or 
                            • You have obtained express written permission from the customer to make such calls. 

                            Important Note: If customers in any of these categories above request that they not be called, YOU MUST COMPLY WITH SUCH REQUEST. 

                            Cold Calls to Customers Not Within an Exception Category 

                            If you call a person who has registered their telephone number on the DNCL, you have violated Canadian federal law. Customers who have registered on the DNCL who still receive telemarketing calls will be able to file a complaint against you with the Canadian Radio-television Telecommunications Commission (CRTC). Violators of the DNCL registry rules will be subject to a fine of up to $15,000 per violation. It is your responsibility to ensure you do not call customers who have been registered on the DNCL for more than 31 days. The 31 days will provide a grace period to allow you time to update your telemarketing lists.  In addition to subscribing to the national DNCL, you are still required to maintain your own do-not-call list and to honor a customer's request not to be called. You must not sell, rent, lease or publish the list or disclose any portion of the list to an individual outside your organization, including affiliates.  You will be required to pay a fee to subscribe to the DNCL. 

                            Recommendations: 

                            Limit business-generating telephone calls to former customers and prospective recruits who fall within the “exception” categories identified above. 
                            Maintain a database for any customer or prospective recruit that has requested that you not call them again. Once a name and telephone number is entered into this database, it must be maintained for a period of at least 3 years. 

                            B. OTHER CRTC TELEMARKETING RULES YOU NEED TO COMPLY WITH 

                            In addition to the new DNCL rules, you must also abide by the following CRTC rules. Contacting Customers 
                            1. Telephone Calls: 
                            a) Calling hours are restricted to weekdays (Monday to Friday) between 9:00 AM and 9:30 PM and weekends (Saturday and Sunday) between 10:00 AM and 6:00 PM.  Restrictions hours refer to the time zone of the customer receiving the telephone calls. 
                            b) At the beginning of a call you: 
                            c) The telephone call shall be answered either by a live operator or a voicemail system to take messages for the customer. The voicemail must inform customers that their call will be returned within three (3) business days.  
                            d) You must return customer's call within three (3) business days.  
                            e) You must display the originating calling number or an alternate number where the call originator can be reached (except where the number display is unavailable for technical reasons).  
                            f)Sequential dialing is prohibited.  
                            g) Random dialing and calls to non-published numbers are permitted, except to numbers that are registered on the national DNCL; are emergency lines; and are associated with healthcare facilities. 
                            h) Your own do not call list must be maintained and remain active for three (3) years effective within thirty-one(31)days from the date of the customer's do not call request.  
                            i) A customer's request not to be called that is made during the telemarketing call shall be processed at that time. The customer shall not be asked to call elsewhere to make their request.  
                            j) If you use a predictive dialing device to initiate a call, you shall not exceed, in any calendar month, a five (5) percent abandonment rate. You shall maintain records of actual abandonment rates for a period of three (3) years from the date each monthly record is created.  

                            2. Automatic Dialing and Announcing Devices (ADADs) Prohibited: 

                            ADADs are equipment that store and dial telephone numbers automatically. They are typically used alone or with other devices to deliver a pre-recorded or synthesized voice message to the telephone number called. Use of ADADs in connection with your Company business is strictly prohibited. 

                            C. APPLICABLE PROVISIONS OF THE CANADIAN COMPETITION ACT 

                            You must also comply with the following provisions contained in this Canadian legislation:  No person shall engage in “telemarketing” (which term includes promoting the supply of use of products or promoting any business interest) unless: 
                            a) Disclosure is made, in a fair and reasonable manner at the beginning of each telephone communication, of the identity of the person on behalf of whom the communication is made, the nature of the product or business interest being promoted and the purposes of the communication. 
                            b) Disclosure is made, in a fair, reasonable and timely manner, of the price of any product whose supply or use is being promoted and any material restrictions, terms or conditions applicable to its delivery 

                            No person who engages in telemarketing shall make a representation that is false or misleading 

                            D. FAX RULES (INCORPORATING ADDITIONAL CRTC REQUIREMENTS) 

                            Global Advocates may not use a “blast fax” or similar program or service to send messages by fax. Global Advocates only may send fax messages to individuals with whom the Global Advocate has an existing business relationship (“EBR”) and to any individuals that have provided their prior express written permission to receive fax messages from the Global Advocate.  

                            All faxes sent to those with whom the Global Advocate has an EBR are subject to the following rules: 

                            a) The Global Advocate must obtain the recipient's fax number either through the recipient's voluntary communication of such number, within the context of the EBR, or from a directory, advertisement or site on the Internet to which the recipient voluntarily agreed to make available his or her fax number for public distribution. 
                            b) Faxes must include a clear and conspicuous notice on the first page that the recipient may opt-out of receiving any further fax advertisements from the Global Advocate (“Do-Not-Fax request”). c) Faxes must include a domestic contact telephone number where the sender can be reached as well as a fax machine number for the recipient to transmit a Do-Not-Fax request. 
                            d) Faxes must include at least one cost-free mechanism that the recipient can use to transmit a Do-Not-Fax request to the Global Advocate, such as a Web site address, email address, or toll-free number. 
                            e) Global Advocates must accept and process Do-Not-Fax requests 24 hours a day, 7 days a 
                            week, and all requests must be honored fully within 30 days. All faxes must include, at the top of the first page of the fax in font size 12 or larger: 
                            f) the date and time the fax is sent; 
                            g) the identity of the sender (which must be the Global Advocate’s personal or company name); and 
                            h) the telephone number of the sending fax machine and of the Global Advocate 

                            Calling hours are restricted to weekdays between 9:00AM and 9:30PM and weekends between 10:00AM and 6:00PM. Restrictions refer to the time zone of the called party. DO NOT FAX lists are to be maintained by the calling party and remain active for three years. The sender must give a unique registration number to all persons who request to be added to the do not FAX list. Names and numbers must be added within 7 days of the called party’s request. Sequential dialing is not permitted and fax calls are not permitted to emergency lines or healthcare facilities. 


                            This website uses cookies to ensure you get the best experience on our website. Learn MoreGot it!