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FAQ

FAQ

Products

Who makes Mango + Moose products?

We work with Artisans in Haiti, Guatemala, Vietnam, Mali, Kenya, Rwanda, Nepal, India, South East Asia, Uganda and Canada.

Where are your products made?

Each of our products are made in their country of origin and then shipped to our Canadian office. The countries where we work are Haiti, Guatemala, Vietnam, Mali, Kenya, Rwanda, Nepal, India, South East Asia, Uganda and Canada.

Does Mango + Moose design all their products?

We both design and curate our collections. In collaboration with talented Artisans we design exclusive handmade products and hand select our favourites from within our partnerships galleries. Many Artisans use traditional skills that have been passed down through generations to create on-trend designs.

Are Mango + Moose products environmentally sustainable?

Yes, we are committed to transparent and responsible sourcing. Many of our products are handmade without the use of electricity or fuel. Skills like weaving and knitting are eco-friendly. 

Some of our products are made with natural materials including wood, stones, grass, cotton, silk, horn and bone. Where possible, we use natural dyes, vegetable tanned leather, ethically sourced silk, horn and bone. 
Our metal ornaments from Haiti are made with upcycled oil drums. Our kantha items are made from repurposed saris in India.

How do I keep my Mango + Moose products looking fabulous?

  • Avoid getting your Mango + Moose products wet.
  • Store in dry place away from chemicals found in perfumes, hairsprays, and household cleaners.
  • Brass/Silver/Gold/Metal - Use a polishing cloth to keep original shine.
  • Natural Material - Wipe with a soft dry cloth.
  • White Basket - Avoid moving a lot as white paint is prone to chipping.
  • Wash all scarves and blankets according to the tag instructions.
  • Pillow Covers - Hand wash in cool water, hang to dry.
  • Mittens - Hand wash and lay flat to dry.

I just received my order and not everything looks like the picture?

Our products are handmade using a variety of natural materials that vary in size, shape and colour. We hope you will embrace the variations and love owning items that are as unique as you.

 

General

Where are you located?

Our head office and shipping center is located in Kelowna, British Columbia, Canada.

What does the name Mango + Moose mean?

Our name is a fun collaboration between the nations where we work and our home country of Canada. Most all of our partner nations grow mangos, and Canada of course has moose.

What is an Artisan partnership?

We partner with organizations that are on the ground in the countries where we work. These existing groups are the most knowledgeable and equipped to facilitate holistic programs and work in areas of development and advancement in their specific region.

Why do you have a Canadian line?

We are a Canadian company. We believe the arts are vital to every society and this is our way to be apart of supporting local creativity.

How does Mango + Moose select the Artisans to work with?

We purposefully seek partnerships with like-minded organizations which work within the spirit of cohesive collaboration. Together we aim to make an impact in communities of those who are vulnerable due to poverty or injustice. Organizations can also apply at mangoandmoose.com.

What are dignified jobs?

A workplace where fair living wages are paid, safe and healthy work conditions are maintained and child labour is prohibited as is forced labour.

We partner with Artisan Entrepreneurs who are committed to creating a supportive work environment where everyone is respected and has a voice.

Why do we focus on job creation in developing nations?

At the heart of who we are as people is the desire to care for our families, provide for our children, and live freely. When we focus on trade instead of aid we empower everyone with the opportunity to succeed. Mango and Moose provides an opportunity for dignified work that is rare in the developing world. This work is a powerful way to alleviate poverty and promote sustainability. 

What are vulnerable communities?

More than 2 billion people worldwide live on less than $1 a day – making the world's poor vulnerable to injustice. We work in areas where people are vulnerable to discrimination, trafficking, HIV/AIDS and violence. To have a way out of poverty, people need reliable jobs where they can earn stable incomes and provide for their families. Mango and Moose makes an impact in vulnerable communities by partnering with Artisan organizations to create dignified jobs. 

How does Mango + Moose ensure fair living wages?

We collaborate with Artisan organizations who set fair living wages that allow them to grow their business sustainably while the Artisans earn dependable incomes. We ensure that Artisans earn wages that are fair based on the cost of living in their country. 

Is Mango + Moose a fair trade business?

We follow fair trade principles

1. Create Opportunities for Economically Disadvantaged Producers

This means supporting marginalized, small producers, whether these are independent family businesses, associations or co-operatives. It seeks to move towards a secure income, self-sufficiency and ownership.

2. Transparency and Accountability

Communication must be open at all levels of the supply chain and management and commercial relations transparent. Being accountable to all stakeholders and appropriately involve employees, members and producers in the decision-making processes.

3. Fair Trading Practices

This means trading with concern for social, economic and environmental well-being of marginalized small producers, and not maximizing profits at their expense; conducting all trade in a fair and transparent way; protecting cultural identity and traditional skills.

4. Payment of a Fair Price

A fair price is mutually agreed by all involved through dialogue and participation which provides fair pay to the producers and can also be sustained by the market.

5. Ensuring no Child Labour and Forced Labour

Adhering to the UN Convention on the Rights of the Child, and national/local laws on employment of children; ensuring there is no forced labour in its workforce, members or home workers. Any involvement of children in the production is always disclosed and monitored and does not adversely affect the children’s well-being, security, education and need for play.

6. Commitment to Non-Discrimination, Gender Equality, Freedom of Association

No discrimination in hiring, remuneration, access to training, promotion, termination or retirement based on race, caste, national origin, religion, disability, gender, sexual orientation, union membership, political affiliation, HIV/Aids status or age. Gender equality is promoted and ensures that women are given opportunities, full employment rights and full statutory employment benefits and receive equal pay for equal work. All employees’ rights are respected to form and join trade unions of their choice.

7. Ensuring Good Working Conditions

Providing safe and healthy working conditions for all, working hours and conditions comply with national, local and ILO conventions; raising awareness of health and safety issues to improve practices.

8. Providing Capacity Building

Increase positive impacts for small, marginalised producers through Fair Trade; developing skills and capabilities of its employees or members.

9. Promoting Fair Trade

Raise awareness of the aim of Fair Trade and the need for greater justice in world trade.

10. Respect for the Environment

Maximize the use of raw materials from sustainable managed sources and buying locally where possible; reduce energy consumption and use renewable energy when possible; use organic or low pesticide production methods wherever possible; use recycled or easily biodegradable materials for packing and goods despatched by sea wherever possible.

The above list is a reduced version of the 10 Principles of Fair Trade. To see WFTO's full list, please visit their website here: http://www.wfto.com/fair-trade/10-principles-fair-trade

Why do you use Ambassadors?

Working with Brand Ambassadors allows us to make a bigger impact for our Artisan partners. By selling Mango and Moose products in a community of like-minded individuals who share the same vision, we are creating a fast growing market for Artisan products and spreading global awareness.

Why is Mango + Moose a business and not a non-profit?

We believe business is a way to transform lives. As a Canadian company we understand the importance of fair and equitable work. Our Artisan partners want the same opportunity to grow sustainably and create dignified jobs enabling more and more people to thrive and change within their own communities.

What if I need to return or exchange an item?

Items may be returned or exchanged within 30 days of original purchase date so long as they are unworn and in resalable condition. Please email support@mangoandmoose.com and a customer service representative will contact you within one business day.

Can I cancel an order once it is placed?

If you need to cancel your order please email us at support@mangoandmoose.com. If the items have already shipped you will not be reimbursed for shipping charges.

Ambassador

What is the Ambassador opportunity?

It is the opportunity to be a social entrepreneur. Using Mango and Moose‘s Ambassador platform allows you to become apart of a meaningful community while earning an income and enjoying work that makes a direct impact.

Ambassadors earn 25% commission on product sales (before tax and shipping) from links they share with their network. In addition, there is the opportunity to refer others to the Mango + Moose Ambassador program and earn 5% on their commissionable sales.

What is the commission paid to Ambassadors?

We keep it simple. Ambassadors are paid for every sale that comes through their unique link. You will receive 25% of every sale before tax and shipping charges.

You will receive 5% from every sale, before tax and shipping, of anyone who has signed up to be an Ambassador through your link.

What is a commissionable sale?

This is the amount from each sale before tax and shipping.

When do I get paid my commission?

Commissions are paid 30 days from the time of purchase.

How do I receive my commission?

When you have a commission to be paid you will receive an email to the address that you used while signing up and it will direct you to deposit to your PayPal account. Tip* use the email linked to your PayPal account at sign-up for direct deposit into this account. 

How do I get a link?

When you sign up to be a Mango and Moose Ambassador, a link will automatically be generated for you. This link will automatically be embedded into all the promotional material given to you to use with your community. You will receive an email and next steps following your sign up.

How old do I have to be to join Mango + Moose?

Ambassadors must be 18 years of age.

Can I be an Ambassador if I live outside of Canada?

Yes you can! The Ambassador partnership is open to everyone over 18 years of age. Ambassadors are responsible for claiming their income within their own countries.

Is there a fee to be an Ambassador?

No, you may sign up to be a Ambassador with Mango + Moose at no cost to you.

Do I need to maintain a monthly sales minimum each month to keep my active commission status?

No, there is no monthly minimums required to be a Mango + Moose Ambassador.

Will I need to purchase marketing materials?

No, Mango + Moose will provide you with digital marketing material that you can easily post to your social media or website at no charge to you.

Are Mango + Moose orders shipped directly to customers or am I responsible for delivering product?

Every order ships directly to customers from the Mango + Moose head office in Kelowna, BC Canada.

I’m interested in becoming an Ambassador. Can I join?

Yes, absolutely. Click the link for easy to follow steps JOIN NOW!

 

Fundraiser

Can I use Mango + Moose to raise funds for a special event?

You bet, we LOVE fundraisers! This is a great way to make a double impact, while supporting Global Artisans you can also raise funds for your next project, trip or event.

Is there a cost to me to host a Mango + Moose Fundraiser?

No, there is no cost to host a fundraiser with Mango + Moose, you will receive 25% commissions on all your sales before shipping and tax.

How long should my fundraiser run?

We recommend your fundraiser run for 2 or 3 weeks.

Who can participate in the Mango + Moose fundraising platform?

Anyone wishing to raise funds for a particular initiative. The signee must be 18 years of age. Some examples of those who have used our platform in the past are church groups, sports teams and schools. Mango and Moose fundraising has been used to raise money for adoption expenses, a cure for cancer and to stop human trafficking.

How will I promote my fundraiser?

We will provide you with digital resources that you can share with your community. In addition, you may download a .pdf brochure that can be distributed if you choose.

How much will I receive in commissions?

You will receive 25% of all sales through your unique link, before tax and shipping.

When will I get paid?

Commissions are paid 30 days from each purchase.

How do I receive my commission?

When you have a commission to be paid you will receive an email to the address that you used while signing up and it will direct you to deposit to your PayPal account. Tip* use the email linked to your PayPal account at sign-up for direct deposit into this account. 

How do I get a link?

When you sign up to host a Mango and Moose fundraiser through our Ambassador Platform, a link will automatically be generated for you. This link will automatically be embedded into all the promotional material given to you to use with your community. You will receive an email and next steps following your sign up.

Who can participate in my fundraiser?

All your friends, family, co-workers, neighbours - anyone! Mango and Moose ships worldwide, enabling you to reach those far away and in your community.

Do I have to ship the products myself?

No, Mango and Moose takes care of all the admin for you. All items are shipped directly to the purchaser.

 

Wholesale

What are your wholesale requirements?

You must have a valid tax number to order wholesale.

Do you have a minimum order amount for wholesale?

Our minimum order amount is $500.00 CAD at wholesale pricing

How long will it take for my order to arrive?

Your order will be shipped to you using Canada Post and should arrive within 1- 3 weeks from time of purchase.

 

Shipping

How long will it take for orders to arrive?

Orders are shipped from Kelowna, British Columbia using real time Canada Post shipping. Order times vary depending on location and service chosen.

How much is shipping?

Our shipping rates are based on the weight and size of the package.

Where do you ship?

Everywhere! Shipping rates vary of international shipping and will be automatically calculated online. Customer is responsible for any customs charges that are incurred.